Child Support Case Worker - Customer Service

YoungWilliams; Douglas (WY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Sick days

Vacation days

Health insurance

401k options

Life insurance

Long-term disability

Staff training

Job summary

YoungWilliams is seeking a customer service‑oriented professional to support families in a case management context. No experience is required, and extensive paid training is provided to equip you with the skills needed to assist clients with sensitive topics.

As a full-time team member, you will perform case management tasks, maintain strict confidentiality, and contribute to delivering compassionate, professional service while advancing within the organization.

Responsibilities

• Case management
• Assisting in the establishment of family support orders
• Using locate tools to obtain customer address, employment, and assets.
• Identifying barriers, evaluating how we can help the customer.
• Providing excellent customer service with sensitive topics.
• Maintaining confidentiality and security of case information.

Job description

• No experience is necessary. Extensive paid training provided.
• Nine paid holidays.
• Paid sick and vacation days.
• Medical, dental, vision, voluntary life insurance, and 401k options for full-time employees.
• Life Insurance and Long-Term Disability are paid by the company.
• Commitment to staff advancement.

Some of your duties may include:

• Case management
• Assisting in the establishment of family support orders
• Using locate tools to obtain customer address, employment, and assets.
• Identifying barriers, evaluating how we can help the customer.
• Providing excellent customer service with sensitive topics.
• Maintaining confidentiality and security of case information.