Case Specialist - Child Support Customer Service

YoungWilliams; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Extensive paid training

Flexible schedules

Nine paid holidays

Paid sick and vacation days

Medical, dental, vision insurance

401k options

AD&D and Long-Term Disability paid by:

Commitment to staff advancement

Job summary

YoungWilliams in Omaha, NE is seeking a customer service oriented team member to support our legal team. No experience is required; we provide extensive paid training and flexible M-F hours.

Responsibilities include legal case management, assisting in establishing family support orders, and handling confidential information with care. We value reliability and collaboration; full-time staff receive nine paid holidays, paid sick and vacation days, and comprehensive benefits including 401k.

Qualifications

• Equivalent to a High School diploma.
• 0–2 years Customer Service experience.

Responsibilities

• Legal case management.
• Assisting in the establishment of family support orders.
• Using locate tools to obtain customer address, employment, and assets.
• Identifying barriers, evaluating how we can help the customer.
• Maintaining confidentiality and security of case information.
• Providing excellent customer service to internal and external customers.
• Regular and timely attendance.
• Creative team projects.

Skills

Customer Service

Communication

Teamwork

Attention to detail

Education

High School diploma or equivalent

Job description

Join our Legal Team and Help Nebraska Families!

• No experience is necessary. Extensive paid training is provided.


• Flexible Schedules are available M-F between the hours of 8 am - 5 pm.


• Nine paid holidays.


• Paid sick and vacation days.


• Legal team environment.


• Medical, dental, vision, voluntary life insurance, and 401k options for full-time employees.


• AD&D and Long-Term Disability are paid by the company.


• Commitment to staff advancement.

Some of your duties may include:

• Legal case management


• Assisting in the establishment of family support orders


• Using locate tools to obtain customer address, employment, and assets.


• Identifying barriers, evaluating how we can help the customer.


• Maintaining confidentiality and security of case information.


• Providing excellent customer service to internal and external customers.


• Regular and timely attendance.


• Creative team projects.

Required Education & Minimum Experience

• Equivalent to a High School diploma.


• 0 – 2 years Customer Service experience.