Child Support Agent

Forsyth County (NC); Winston-Salem (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The Forsyth County Department of Social Services is seeking a highly energetic professional for its Child Support Services Program. You will interact with custodial and non-custodial parents to establish and enforce payment agreements, and frequently engage with legal professionals, employers, county/state staff, and the public.

This role requires daily use of ACTS, strong typing and data entry skills, and a proven ability to work under deadlines while maintaining accuracy.

Qualifications

• Graduation from high school or GED and three years of related experience.
• Equivalent education/experience may be considered.

Responsibilities

• Enforce civil orders, wage withholdings, and tax intercepts.
• Interview custodial and non-custodial parents and investigate cases.
• Maintain case information and provide testimony in court.
• Work in a fast-paced environment and travel to the courthouse as needed.
• Collaborate with Clerk of Court, attorneys, and agency staff.

Skills

Customer service

Written or verbal communication

Organization

Policy research & application

Professional demeanor

Computer literacy

Meet deadlines

Teamwork

Education

High school diploma or GED

Tools

ACTS (Automated Collection and Tracking System)

Job description

The Forsyth County Department of Social Services is seeking to hire a highly energetic and motivated professional with great organizational and communication skills for its Child Support Services Program. This person will interact with custodial and non-custodial parents and other caretakers to establish and/or enforce Child Support payment agreements for the care of minor children. The position also involves frequent interaction with legal and judicial professionals, employers, county and state employees, as well as the general public.

This position requires the daily use of the Automated Collection and Tracking System (ACTS), which is an online case management system. Proficient typing and data entry skills are a must.

The ideal candidate will possess the following knowledge, skills, and abilities:

• Customer service skills;
• Written and verbal communication skills;
• Organization skills;
• Ability to research, comprehend, and apply policies and procedures;
• Ability to act in a professional manner;
• Computer literacy & ability to use office equipment;
• Ability to work quickly within deadlines and;
• Ability to work as a team.

Graduation from high school or GED and three years of experience in eligibility, investigative, judicial, legal work or other relevant experience.

An equivalent combination of education and experience may be considered for minimum qualification requirements.

Outstanding organizational and computer skills preferred.

Bilingual (English/Spanish) skills are preferred.

Valid driver's license is required to travel to and from the courthouse.

Duties for this position include enforcing civil orders, employment wage withholdings, interception of state and federal income taxes and other legal enforcement remedies.

This position calls for the ability to work in a fast-paced, evolving environment, and it also requires use of a personal car to travel to and from the Hall of Justice.

Essential duties and responsibilities include but are not limited to:

• Considerable knowledge of the Child Support Services Program and applicable legal procedures;
• Considerable ability to interview custodial and non-custodial parents and related sources, and to investigate cases;
• Considerable ability to organize, analyze, and summarize case information;
• This position involves giving testimony in court and verifying all information needed.
• This position calls for the ability to work in a fast-paced, evolving environment.
• Ability to establish and maintain effective working relationships with custodial and non-custodial parents, location resources, offices of the Clerk of Court, Magistrates, agency attorneys, Sheriff, other court officials, and private attorneys.
• Basic math skills.
• Ability to display professionalism.