Child Protection: Clinical Services Rep II

University of Florida; Gainesville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

University of Florida seeks a Clinical Services Representative II for the Child Protection team in Tallahassee. This role provides front-line administrative support, coordinates patient check-in/check-out, and liaises with DCF, law enforcement, and clinical staff to ensure smooth service delivery.

Responsibilities include handling referrals, data entry into state systems, and scheduling for CPT services, while maintaining confidentiality and a patient-centered approach in a demanding healthcare

Qualifications

• High school diploma or equivalent required; two years of relevant office experience preferred.
• Two to four years clerical/customer service experience preferred, ideally in healthcare or child welfare.

Responsibilities

• Provide frontline administrative and operational support for the Child Protection Team.
• Greets patients and families; coordinates check-in/check-out and verifies demographic and referral information.
• Receives and routes calls, referrals, messages, and requests from patients, families, and partners.
• Processes daily abuse/neglect reports and enters data into state/program systems.
• Supports scheduling and administrative duties for CPT services.

Skills

Clerical experience

Customer service

Healthcare experience

Multidisciplinary coordination

Education

High school diploma or equivalent

Tools

FSFN/CCWIS

DOH data system

Job description

University of Florida seeks a Clinical Services Representative II for the Child Protection team in Tallahassee. This role provides front-line administrative support, coordinates patient check-in/check-out, and liaises with DCF, law enforcement, and clinical staff to ensure smooth service delivery.

Responsibilities include handling referrals, data entry into state systems, and scheduling for CPT services, while maintaining confidentiality and a patient-centered approach in a demanding healthcare