Child Care Subsidy Specialist - Case Management

City of Lynchburg; Lynchburg (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Lynchburg is seeking a Self Sufficiency Specialist (Child Care) to manage eligibility determinations and case management for the Child Care Subsidy Program. The role involves interviewing applicants, processing actions, and providing client-focused service to families navigating childcare options.

The position emphasizes policy interpretation, accuracy in documentation, and collaboration with clients, childcare providers, and agency staff to promote access to quality childcare that

Qualifications

• High school diploma or GED required.
• Experience providing customer service, case management, eligibility determination, administrative support, or related public-facing services.
• Experience working with individuals or families in human services, public assistance, childcare, workforce development, or related setting preferred.
• Ability to complete required agency and program training.

Responsibilities

• Manage an assigned caseload with timely actions and accuracy.
• Interpret and apply federal, state, and local policies for childcare subsidies.
• Provide professional, respectful customer service to applicants and recipients.
• Communicate program requirements, decisions, and options clearly to clients.
• Assist clients with documenting required information and accessing resources.
• Maintain accurate case records and ensure compliance with policies.

Skills

Customer service

Case management

Eligibility determination

Interviews & assessments

Policy interpretation

Documentation

Communication

Education

High school diploma or GED

Job description

The City of Lynchburg is seeking a Self Sufficiency Specialist (Child Care) to manage eligibility determinations and case management for the Child Care Subsidy Program. The role involves interviewing applicants, processing actions, and providing client-focused service to families navigating childcare options.

The position emphasizes policy interpretation, accuracy in documentation, and collaboration with clients, childcare providers, and agency staff to promote access to quality childcare that