Eligibility Specialist - Childcare Subsidy Programs

RiseMe; Lancaster (Lancaster County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision

403(b) Plan

Life Insurance

EAP Program

PTO (Paid Time Off)

Parental Leave

Tuition Reimbursement

Homebuyer Assistance

Job summary

Community Action Partnership of Lancaster County seeks an Eligibility Specialist to determine eligibility for the subsidy program, conduct personal interviews with parents/caretakers, and update family demographics as required. The role focuses on accurate record-keeping and adherence to DHS policies while collaborating with ELRC and CAP teams.

Work hours are 8:00 am - 4:00 pm, with a 37.5-hour workweek. A high school diploma and 2 years of human services experience are required; Spanish

Qualifications

• High school diploma with 2 years of human services experience.
• Bilingual in Spanish preferred.

Responsibilities

• Determines eligibility and redetermination for subsidized childcare services according to DHS and policies using the database.
• Maintains alerts and tracking system for data in PELICAN CCW.
• Conducts enrollments into the subsidized program, transfer of childcare, or as needed by the parent/caretaker.
• Collaborates with other departments within ELRC and other CAP programs.
• Works with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects.
• Provides information to parents/caretakers and providers on the available funding for childcare services and the eligibility criteria.
• Communicates closely with parent/caretaker and providers daily regarding concerns or updates.
• For ongoing eligibility, verify that all information either remains the same or the updated changes are aligned with OCDEL policies.
• Maintains a thorough understanding and ability to interpret DHS policies and regulations.
• Maintains complete and accurate files and records.
• Complies with office procedures and expectations to ensure time-mandated requirements on work are met.
• Maintains a caseload and ensures organization of workflow to meet required deadlines.

Skills

Bilingual Spanish

Education

High school diploma with 2 years of human services experience

Job description

Community Action Partnership of Lancaster County seeks an Eligibility Specialist to determine eligibility for the subsidy program, conduct personal interviews with parents/caretakers, and update family demographics as required. The role focuses on accurate record-keeping and adherence to DHS policies while collaborating with ELRC and CAP teams.

Work hours are 8:00 am - 4:00 pm, with a 37.5-hour workweek. A high school diploma and 2 years of human services experience are required; Spanish