Child Care Navigator & Family Support Specialist

Bakerripley; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

BakerRipley in Austin, TX seeks a Child Care Navigator Specialist to support families through child care assistance and case management. You will communicate eligibility, required documents, and service requests, serving as a main contact for families, providers, and partners, with emphasis on guidance and resources.

Preferred bilingual English-Spanish candidates will help engage a diverse community while maintaining accurate records, conducting income calculations, and using Office 365 tools to

Qualifications

• Bachelor's Degree from a four-year college or university focusing on Early Childhood Development, Special Education, Psychology, Social Work, or a related field or equivalent combination of education and experience.
• 2-4 years of relevant work experience in a role supporting families
• 2-4 years of experience training adults or public speaking
• Strong interpersonal, communication, and organizational skills; ability to manage multiple priorities independently.
• Technological Proficiency: Office 365 applications (Outlook, Word, Excel, SharePoint) and Microsoft Teams; able to learn new systems quickly.
• Bilingual (English-Spanish) preferred

Responsibilities

• Builds rapport and trust with families and child care providers by delivering high-quality, respectful, and professional customer service.
• Provide comprehensive case management for families receiving child care scholarships, maintaining accurate records and monitoring statuses.
• Communicates with families regarding eligibility, required documentation, program policies, actions, and resolutions.
• Provides clear information about child care assistance programs, early childhood development, and community resources.
• Collects and tracks data to support program outcomes and reporting requirements for funders.
• Accurately performs income calculations to determine family eligibility and cost of care.
• Enters and maintains timely data in internal systems and databases.
• Organizes and maintains compliant customer files per documentation standards.
• Responds promptly to customer needs and assists families in navigating the process.
• Reviews submitted documents to determine eligibility within required timeframes.

Skills

Customer service

Strong communication

Organization

Multitasking

Bilingual English-Spanish

Tech adaptability

Education

Bachelor's Degree in Early Childhood Development or related field

Tools

Office 365

Microsoft Teams

Case management software

SharePoint

Job description

BakerRipley in Austin, TX seeks a Child Care Navigator Specialist to support families through child care assistance and case management. You will communicate eligibility, required documents, and service requests, serving as a main contact for families, providers, and partners, with emphasis on guidance and resources.

Preferred bilingual English-Spanish candidates will help engage a diverse community while maintaining accurate records, conducting income calculations, and using Office 365 tools to