Child Care Advisor (925530)

Equus; Town of Texas (WI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated professional to oversee customer caseloads and ensure positive outcomes in child care services. This role involves providing intake services, coordinating referrals, and promoting parental compliance. The ideal candidate will possess strong communication and organizational skills, along with a commitment to cultural sensitivity. Joining this forward-thinking organization offers extensive learning opportunities and the chance to make a significant impact on the community. If you're passionate about workforce development and ready to contribute to meaningful change, this position is perfect for you.

Qualifications

• Three years of progressively responsible work experience or equivalent.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Oversees customer caseloads to ensure positive outcomes.
• Determines and verifies eligibility for child care services.

Skills

Communication Skills

Interpersonal Skills

Management Skills

Organizational Skills

Cultural Sensitivity

Computer Literacy

Education

Three years of related work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, community, and partner sites.

Job Description

1. Oversees caseload of customers to ensure positive outcomes.
2. Provides intake services for applicants seeking subsidized child care services.
3. Accepts and coordinates referrals for child care from authorized referral sources.
4. Determines, verifies, and documents eligibility and notifies parents of their eligibility status.
5. Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers, and staff.
6. Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted.
7. Enrolls children in child care settings, as appropriate.
8. Authorizes payment to eligible parents presenting appropriate qualifying documentation and assesses parent fees.
9. Implements client service, fund utilization, enrollment, and service priority strategies.
10. Explains parents' rights and responsibilities and attendance responsibilities.
11. Tracks attendance and service utilization; refers suspected fraud or misuse to the appropriate resource.
12. Enters client and case eligibility, demographic, and service information into the designated system.
13. Assists and prepares responses for quality assurance monitoring.
14. Provides process informational support and instruction to parents as needed.
15. May coordinate the recruitment, processing, and monitoring of local area relative providers.
16. Performs other duties as assigned.

Qualifications

1. Three years of directly related, progressively responsible work experience or equivalent combinations.
2. Excellent communication and interpersonal skills.
3. Strong management and organizational skills.
4. Ability to work across all levels of management and staff.
5. Knowledge of community resources.
6. Ability to work with and relate to clients.
7. Cultural sensitivity is a must.
8. Computer literacy with proficiency in Microsoft Word and Excel; ability to learn specialized databases and software systems.

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus focuses on the development, design, and delivery of demand-driven workforce solutions.

Joining Equus offers extensive learning opportunities and networking programs, with the chance to make a lasting impact on others' lives.

We are committed to diversity and an inclusive work environment. Equus Workforce Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, disability, or any other protected characteristic under applicable law.