Child Abuse Hotline Case Services Coordinator

El Paso County, Colorado; Colorado Springs (CO); Híbrido; USD 43.000 - 47.000; Jornada completa

Descripción de la vacante

El Paso County Department of Human Services is seeking a Case Services Coordinator for the Child Abuse and Neglect Hotline. You will handle abuse/neglect calls, establish rapport with reporters, document cases, and locate family background information.

The role requires teamwork, initiative, and strong customer service. The position offers a hybrid schedule after the initial evaluation, with potential for in-person presence as an essential job function and background checks as part of

Formación

• High school diploma or equivalent.
• Six months public contact experience in human services or related field.
• Willingness to undergo background checks and sensitive role requirements.

Responsabilidades

• Answer the DHS abuse/at-risk intake hotline; process referrals.
• Enter and retrieve case information in computerized databases.
• Coordinate appointments and connect clients with community resources.
• Attend and testify in DHS case court hearings when needed.
• Provide administrative support to caseworkers and managers.

Conocimientos

Active listening

Customer service

De-escalation

Documentation

Research

Team collaboration

Educación

High school diploma or equivalent

Six months public contact experience in human services

Herramientas

Microsoft Office (Word, Excel)

Descripción del empleo

El Paso County Department of Human Services is seeking a Case Services Coordinator for the Child Abuse and Neglect Hotline. You will handle abuse/neglect calls, establish rapport with reporters, document cases, and locate family background information.

The role requires teamwork, initiative, and strong customer service. The position offers a hybrid schedule after the initial evaluation, with potential for in-person presence as an essential job function and background checks as part of