24/7 Child Welfare Hotline Specialist (OKC)

Oklahoma Department Of Human Services; Oklahoma City (OK); On-site; USD 37,000 - 44,000; Full time

Job summary

The Oklahoma Department of Human Services (OKDHS) is seeking a Child Welfare Specialist in Oklahoma City to support the 24/7/365 Hotline for Child Abuse and Neglect. The role involves receiving and processing concerns, with extensive training provided, and multiple shifts available.

Salary levels range with a 5% incentive for Master’s in Social Work. Responsibilities include screening reports, guiding callers, and documenting cases in the KIDS information system, coordinating with Child

Qualifications

• Completion of 90 hours from an accredited college or university or 3 years of experience related to child welfare work.
• Bachelor's degree to qualify for Level II or one year of experience as a Child Welfare Specialist.
• Master's degree for Level III or a Bachelor's plus one year of experience or two years of experience as a Child Welfare Specialist.

Responsibilities

• Screen and analyze reports of suspected abuse, neglect, and threats to a child’s safety received by the 24 hour hotline.
• Assist callers by providing information, interpreting abuse/neglect, identifying issues, and gathering sufficient information for decision-making.
• Document and process reports in the KIDS system and notify district personnel for emergencies as needed.

Education

Bachelor's degree

Master's degree in Social Work

Tools

KIDS Information System

Job description

The Oklahoma Department of Human Services (OKDHS) is seeking a Child Welfare Specialist in Oklahoma City to support the 24/7/365 Hotline for Child Abuse and Neglect. The role involves receiving and processing concerns, with extensive training provided, and multiple shifts available.

Salary levels range with a 5% incentive for Master’s in Social Work. Responsibilities include screening reports, guiding callers, and documenting cases in the KIDS information system, coordinating with Child