Hybrid Child Welfare Case Coordinator

El Paso County, Colorado, USA; Colorado Springs (CO); Hybrid; USD 43,000 - 47,000; Full time

Job summary

El Paso County is seeking a Case Services Coordinator to support the Child Abuse and Neglect Hotline. You will handle calls, establish rapport with reporters, use a call template, and draft professional reports.

You will locate family background information, work with a goal-driven team, and assist with coordinating services for families. The role requires strong customer service, attention to detail, and ability to work independently within a team.

Qualifications

• High school diploma or equivalent education.
• Six months of public contact experience in human services or a related field.
• Substitution for public contact experience may include successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field.

Responsibilities

• Provides support to caseworkers, supervisors, and managers; provides administrative and client-related services in support of the division.
• Answers the DHS applicable abuse or at-risk intake hotline; receives, processes, and researches referrals from the hotline and from the night and weekend after hours system.
• Receives and processes referrals from court-ordered investigations, walk-in clients, and correspondence.
• Enters, updates, and retrieves case information from various computerized databases. Performs complete records checks on all referrals and locates all previous referrals and service cases.
• Connects clients with community resources, coordinates appointments and meetings with community professionals, and assists clients in developing and implementing support systems.
• Establishes collateral contacts with informants for additional information; makes referrals to law enforcement and to social services departments in other counties and states; conducts necessary research.

Skills

Active listening

Attention to detail

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

El Paso County is seeking a Case Services Coordinator to support the Child Abuse and Neglect Hotline. You will handle calls, establish rapport with reporters, use a call template, and draft professional reports.

You will locate family background information, work with a goal-driven team, and assist with coordinating services for families. The role requires strong customer service, attention to detail, and ability to work independently within a team.