Chief Treasury & Merchant Services Leader

Live Oak Bank; Wilmington (DE); On-site; USD 283,000 - 386,000; Full time

Job summary

Live Oak Bank is seeking a Head of Treasury Management to lead the full treasury management business, including sales, onboarding, portfolio management, and merchant/payments – uniting these functions under one strategic vision to grow deposits, expand payments, and deliver a seamless client experience for small businesses from first conversation through the life of the relationship.

This leader will set the strategy for treasury management sales, build and guide an executive team, collaborate

Qualifications

• 10+ years of progressively responsible experience in financial services, with a preference for treasury management, cash management, deposit operations, or commercial banking
• 5+ years of experience leading leaders/managers - ideally across both sales and operations functions - in a moderate to large scope of responsibility
• A track record of building and executing strategies that grow revenue while maintaining operational and regulatory soundness
• Working knowledge of deposit operations, ACH/wire processing, or treasury services
• Strong communication skills and a partner-centric approach to working across sales, product, operations, and payments teams
• Preferred Experience: Certified Treasury Professional (CTP) and/or NCP or AAP/APRP NACHA certification
• Experience selling and/or operationalizing treasury management, cash management, or merchant/payments products for small business or commercial clients
• Experience building or scaling combined sales and operations organizations, including designing leadership development programs
• Strategic thinking and the ability to bring together different pieces of information to shape an integrated treasury management strategy
• Excellent planning, decision-making, and written/verbal communication skills

Responsibilities

• Lead the Director of Treasury Management Portfolio by setting priorities, performance expectations, and accountability for the portfolio management team's client and portfolio outcomes.
• Oversee the Treasury Management support teams and set the standard of accountability for the service, onboarding, implementation, and issue resolution they provide to treasury management clients.
• Ensure the portfolio management and support teams stay current on product capabilities, system specifications, and platform changes.
• Sponsor the review, testing, and rollout of new treasury management products, projects, and system upgrades.
• Hold both the portfolio management and support teams accountable for business continuity planning and for the secure handling of sensitive and confidential information.
• Serve as the executive escalation point for complex portfolio or support issues that require coordination across departments.
• Drive growth in merchant services and embedded payments as an integrated part of the treasury management offering
• Partner with marketing, technology, onboarding, portfolio management, and operations to build shared understanding of treasury management goals and shape new product features
• Build strong first-line risk practices by partnering closely with Operations, Compliance, Fraud, and Legal

Job description

Live Oak Bank is seeking a Head of Treasury Management to lead the full treasury management business, including sales, onboarding, portfolio management, and merchant/payments – uniting these functions under one strategic vision to grow deposits, expand payments, and deliver a seamless client experience for small businesses from first conversation through the life of the relationship.

This leader will set the strategy for treasury management sales, build and guide an executive team, collaborate