Head of Treasury Management

liveoakbancshares; Wilmington (NC); On-site; USD 180,000 - 280,000; Full time

Job summary

Live Oak Bank is seeking a Head of Treasury Management to lead the full treasury management business, including sales, onboarding, portfolio management, and merchant/payments, uniting these functions under a strategic vision to grow deposits and expand the payments footprint.

The leader will set the strategy for treasury management sales, ensure the operational engine runs smoothly and compliantly at scale, and partner with lending, product, and onboarding teams for a seamless customer

Qualifications

Responsibilities

• Lead treasury management strategy and annual plan for deposits, revenue, servicing and portfolio growth.
• Direct executive teams across Business Development, Treasury Management, and Merchant/Payments Services.
• Oversee portfolio management and support teams to ensure service quality and compliance.

Job description

About Us

Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Role Impacts Live Oak and Its People

The Head of Treasury Management leads the full treasury management business at Live Oak Bank - sales, onboarding, portfolio management, and merchant/payments - bringing these functions together under one strategic vision to grow deposits, expand our payments and merchant services footprint, and deliver a seamless experience for small business customers from first conversation through the life of the relationship.

This leader sets the strategic direction for treasury management sales and ensures the operational engine behind it - deposit and digital operations - runs smoothly, compliantly, and at scale, through a strong direct-report leadership team. The Head of Treasury Management drives growth in merchant services and embedded payments as an integrated part of the offering, and partners closely with lending, product, and onboarding teams so customers have a smooth experience from their first conversation with Live Oak through their first year of business banking with us.

This is a highly visible, cross-functional role with a leadership team spanning sales, operations, and payments.

What You'll Do at Live Oak

Strategy & Executive Leadership

• Set the vision, strategy, and annual plan for treasury management, including sales, onboarding, servicing, and portfolio retention and growth
• Build and lead an executive team across Business Development, Treasury Management , and Merchant/Payments Services, and develop the leaders who run each function
• Partner with Finance/FP&A to set deposit and revenue goals based on the latest forecasts, and build budgets that support the strategy across all three functions
• Work with Small Business Banking, Commercial, Merchant Services, and Embedded Banking to roll out new products and initiatives that support deposit growth
• Report progress, pipeline, and key operational metrics to senior leadership and the executive team
• Champion new ideas and evaluate multiple paths to reach company goals, taking strategies from concept to market and adjusting based on results

Sales Leadership

• Own the sales strategy and revenue goals for treasury management products across Small Business Banking, Commercial, and Treasury Management client segments
• Direct the Business Development leadership team on vertical assignments, sales quotas, and pipeline management
• Own the treasury management sales pipeline and forecasting process, reporting progress to senior leadership
• Define and execute a deposit sales strategy reaching existing loan/deposit customers and new customers through outside sales channels and lending partnerships
• Partner with the Strategy team to align sales priorities with the treasury management product roadmap

Portfolio and Support Team Oversight

• Lead the Director of Treasury Management Portfolio, who reports to the Head of Treasury Management, by setting priorities, performance expectations, and accountability for the portfolio management team's client and portfolio outcomes.
• Oversee the Treasury Management support teams and set the standard of accountability for the service, onboarding, implementation, and issue resolution they provide to treasury management clients.
• Ensure the portfolio management and support teams stay current on product capabilities, system specifications, and platform changes. Sponsor the review, testing, and rollout of new treasury management products, projects, and system upgrades.
• Hold both the portfolio management and support teams accountable for business continuity planning and for the secure handling of sensitive and confidential information.
• Serve as the executive escalation point for complex portfolio or support issues that require coordination across departments.

Merchant Services & Payments

• Drive growth in merchant services and embedded payments as an integrated part of the treasury management offering
• Ensure the sales team can identify which customers are a good fit for merchant services and make confident, informed referrals
• Ensure the team has working knowledge and training on merchant services and payments options to position opportunities accurately
• Collaborate with Small Business Banking, Commercial, Merchant Services, and Embedded Banking to roll out new products and initiatives that support deposit and payments growth

Cross-Functional Partnership & Risk

• Partner with the Director of Tre