Chief Technology Officer (Interim)

LanguageLine Solutions; New York (NY); Hybrid; USD 260,000 - 360,000; Full time

Job summary

PSG Global Solutions seeks a Chief Technology Officer to define and execute the company’s AI-first technology strategy. You will lead enterprise technology, data, cybersecurity, and innovation, and align technology with client outcomes and business goals.

You will build scalable AI products, govern responsible AI, and partner with executives to drive growth and efficiency across global operations.

Qualifications

• Significant executive leadership experience in technology, AI, digital transformation, product innovation, or enterprise architecture.
• Proven success taking AI and automation solutions from pilot through enterprise-scale adoption.
• Experience with generative AI, voice AI, agentic automation, cloud platforms, integrations, data architecture, and cybersecurity.
• Experience in recruitment, staffing, RPO, BPO, healthcare services, or another technology-enabled service industry is preferred.
• Proven ability to lead global teams, manage significant investments, and communicate effectively with clients, executives, and boards.

Responsibilities

• Lead the delivery and evolution of PSG’s AI-first operating model.
• Translate enterprise strategy into executable technology, product, data, and automation roadmaps.
• Direct development and evolution of Anna AI, PSG’s production-grade generative voice AI platform.
• Establish responsible-AI standards covering accuracy, bias, privacy, security, and human oversight.
• Measure technology investments through productivity, client outcomes, revenue, and ROI.
• Oversee enterprise platforms, cloud environment, and technology services; ensure security and reliability.

Skills

Executive leadership

AI & automation strategy

Enterprise architecture

Generative AI / Voice AI

Cloud platforms & integrations

Stakeholder communication

Education

Bachelor’s or higher in technology/engineering/business

Job description

PSG Global Solutions is Hiring! PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 20% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90% (we measure it every month).

Job Description

Position Summary

The Chief Technology Officer (CTO) defines and executes PSG Global Solutions’ enterprise technology, artificial intelligence, and innovation strategy. The role leads PSG’s transition to an AI-first operating model—turning emerging technologies into secure, scalable products and operational capabilities that improve recruiting outcomes, increase productivity, and generate measurable value for clients. As a member of the executive leadership team, the CTO connects corporate strategy, product innovation, enterprise technology, data, cybersecurity, and operational transformation. The position partners with leaders across operations, client services, sales, finance, human resources, compliance, and global delivery to strengthen PSG’s competitive position as a technology-enabled recruitment and workforce-solutions provider.

Key Responsibilities

Vision to Execution

• Lead the delivery and continued evolution of PSG’s AI-first operating model.
• Translate enterprise strategy into executable technology, product, data, and automation roadmaps.
• Lead the development and launch of Anna AI, PSG’s production-grade generative voice AI platform.
• Embed AI capabilities throughout PSG’s recruiting and service-delivery operations.
• Ensure technology investments produce measurable improvements in client outcomes, operational productivity, revenue, and profitability.

AI Strategy and Product Innovation

• Lead PSG’s AI-first operating model and multiyear technology roadmap.
• Direct the development and evolution of Anna AI, PSG’s production-grade generative voice AI platform.
• Transform AI pilots into scalable products that automate candidate engagement, screening, interviewing, scheduling, onboarding, and compliance workflows.
• Establish responsible-AI standards covering accuracy, bias, transparency, privacy, security, and human oversight.
• Measure technology investments through productivity, client outcomes, revenue contribution, and return on investment.

Architecture and Integration

• Lead PSG’s Rapid Build and Integration framework for orchestrating agentic AI workflows.
• Enable integrations with applicant-tracking systems, HR platforms, client systems, and best-in-class specialist applications.
• Define enterprise architecture, data exchange, testing, deployment, reliability, and documentation standards.
• Evaluate build, buy, and partnership opportunities based on strategic value, scalability, speed, cost, and risk.

Data and Evidence-Based Leadership

• Establish an enterprise data and analytics strategy supporting AI, operational decisions, client reporting, and workforce intelligence.
• Partner with leading research institutions, including the University of Chicago Booth School of Business, to scientifically evaluate AI’s impact on hiring efficiency.
• Use controlled experiments and operational data to validate new solutions before large-scale deployment.
• Translate research findings into product improvements, client insights, and market thought leadership.

Enterprise Technology and Risk

• Oversee PSG’s enterprise platforms, cloud environment, corporate applications, technology services, and client integrations.
• Lead cybersecurity, data privacy, technology risk, incident response, business continuity, and regulatory compliance.
• Ensure technology platforms remain secure, reliable, scalable, and cost-effective.
• Manage technology budgets, strategic vendors, licensing, and investment priorities.

Executive and Organizational Leadership

• Advise the CEO, executive team, and board on technology opportunities, investments, and risks.
• Partner with operations, sales, and client leaders to develop differentiated technology-enabled services.
• Build and lead global teams across AI, product, data, architecture, cybersecurity, integration, and technology operations.
• Promote a culture of experimentation, responsible innovation, disciplined execution, and measurable results.

Measures of Success

• Adoption and business impact of Anna AI and related products
• Recruiter productivity and operational-capacity improvements
• Revenue, margin, and client‑retention contribution from technology
• Successful conversion of AI pilots into scaled products
• Improvements in time‑to‑fill, cost‑per‑hire, and service quality
• Platform reliability, integration performance, and user satisfaction
• Security, privacy, compliance, and audit results
• Return on technology and innovation investments

Qualifications

• Bachelor’s degree in technology, engineering, business, or a related field; an advanced degree is preferred.
• Significant executive leadership experience in technology, AI, digital transformation, product innovation, or enterprise architecture.
• Demonstrated success taking AI and automation solutions from pilot through enterprise‑scale adoption.
• Experience with generative AI, voice AI, agentic automation, cloud platforms, integrations, data architecture, and cybersecurity.
• Experience in recruitment, staffing, RPO, BPO, healthcare services, or another technology‑enabled service industry is preferred.
• Proven ability to lead global teams, manage significant investments, and communicate effectively with clients, executives, and boards.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws

It is the policy of PSG Global Solutions that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.

VEVRAA Federal Contractor

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑I.35(c)

PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero‑retaliation policy, and you may also choose to report anonymously.