Chief Technology Officer

AccruePartners; Charlotte (NC); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Executive leadership role

Direct partnership with senior leaders

Enterprise modernization initiatives

Talent development and accountability

Competitive compensation and benefits

Charlotte HQ – on-site leadership

Job summary

AccruePartners in Charlotte, NC, seeks an accomplished technology executive to lead a broad IT organization and own the enterprise technology strategy. The role collaborates with the President and senior leadership to prioritize investments and drive enterprise transformation.

The candidate will oversee software, Salesforce, infrastructure, cybersecurity, data analytics, and telecom platforms, enabling high availability and strong customer engagement. An advanced degree is preferred.

Qualifications

• Proven technology leadership experience at CIO/VP IT level
• Strong background in software, infrastructure, and cybersecurity
• Experience driving enterprise technology strategy and modernization

Responsibilities

• Develop and execute enterprise technology strategy aligned with business goals
• Lead IT org spanning software, infrastructure, cybersecurity, data analytics
• Partner with President and executive team on investments and transformation
• Drive modernization of core applications and platforms while reducing tech debt
• Oversee Salesforce ecosystem to support engagement and operations
• Lead 24/7 customer operations tech and telecom infrastructure
• Advance data analytics and cloud platforms, including BI and AI
• Establish governance, security standards, and delivery metrics
• Manage IT budgeting, vendors, and build-vs-buy decisions
• Support growth initiatives including due diligence and integrations
• Foster high-performing, accountable tech culture through mentorship

Skills

Executive leadership

Strategic planning

Stakeholder management

Salesforce ecosystem

Cloud & data analytics

Education

Bachelor's degree in Information Systems or CS

Advanced degree preferred

Tools

Salesforce

Avaya/Genesys

Job description

THE TEAM YOU WILL BE JOINING

• Established, privately held organization with a strong market presence and continued opportunities for growth

• Collaborative executive leadership team that views technology as a critical driver of business performance and customer experience

• Lead an established technology organization of approximately 40 professionals across multiple disciplines

• Opportunity to shape the future technology roadmap, modernize enterprise platforms, and strengthen organizational capabilities

• High-visibility executive role with direct access to the President and significant influence across the business

WHAT THEY OFFER YOU

• Executive-level opportunity to own and execute enterprise-wide technology strategy

• Direct partnership with senior leadership to influence business decisions, investments, and organizational growth

• Opportunity to lead meaningful modernization initiatives across applications, data, cybersecurity, and infrastructure

• Established technology team with opportunities to strengthen talent development, accountability, and cross-functional collaboration

• Competitive executive compensation and comprehensive benefits package

• Charlotte-based headquarters with a collaborative, on-site leadership environment

WHAT YOU WILL BE DOING

• Develop and execute an enterprise technology strategy aligned with business objectives, operational efficiency, customer experience, and scalability

• Lead a multidisciplinary IT organization spanning software engineering, Salesforce development, infrastructure, cybersecurity, telecommunications, service delivery, and data analytics

• Partner directly with the President and executive leadership team to prioritize technology investments, strategic initiatives, and enterprise transformation

• Drive modernization of core business applications, integrations, and enterprise platforms while reducing technical debt and improving system reliability

• Oversee a complex Salesforce ecosystem, ensuring platforms effectively support customer engagement, operational workflows, and business growth

• Lead technology supporting high-availability, 24/7 customer operations, including contact center platforms and telecommunications infrastructure

• Advance enterprise data and analytics capabilities, including cloud-based data platforms, business intelligence, and emerging AI opportunities

• Establish clear technology governance, cybersecurity standards, delivery expectations, and performance metrics

• Lead IT budgeting, vendor management, technology partnerships, and strategic build-versus-buy decisions

• Support future growth initiatives, including technology due diligence, systems integration, and post-acquisition technology alignment

• Build a high-performing, accountable technology culture through mentorship, leadership development, and hands-on engagement with the team

WHAT WE ARE LOOKING FOR

• Proven technology leadership experience at the CIO, Head of IT, VP of IT, or comparable senior executive level

• Strong foundation in software engineering, application development, or enterprise applications, with broad understanding of infrastructure and cybersecurity

• Demonstrated success developing and executing technology strategies that drive measurable business outcomes

• Significant experience with Salesforce ecosystems and their integration across business operations, customer engagement, and service delivery

• Familiarity with contact center and telecommunications technologies, ideally including Avaya, Genesys, or comparable enterprise platforms

• Experience supporting service-oriented, recurring-revenue, or customer-intensive business models preferred

• Knowledge of enterprise data architecture, governance, cloud-based analytics platforms, and business intelligence solutions; Snowflake or similar experience is a plus

• Experience leading enterprise application modernization, ERP and billing system integrations, and complex technology initiatives

• Understanding of Agile/Scrum methodologies, technology governance, vendor management, and enterprise cybersecurity

• Experience supporting mergers and acquisitions, including technology diligence and post-acquisition integration, preferred

• Exceptional executive communication skills with the ability to translate complex technology priorities into clear business strategies

• Player-coach leadership mentality, combining strategic vision with technical credibility, approachability, and willingness to engage directly with the team

• Bachelor's degree in Information Systems, Computer Science, or a related discipline; advanced degree preferred

Location: Charlotte, NC | On-site Executive Leadership Role