THE COMPANY is seeking a Chief Technology Officer to lead the company’s technology organization through its next stage of growth. As a member of the senior leadership team, the CTO will build a modern, best-in-class, and scalable technology platform that improves the experience for THE COMPANY’s users, helps the business scale, and supports the company’s evolution from market leader to market owner.
The CTO will own the technology strategy end-to-end across full-stack engineering, IT, and product/project management. This leader will be accountable for near-term business-critical initiatives, including the migration from a home-grown WMS system to a more enterprising solution, the development of a PIM / DAM / knowledgebase, while also building the team, processes, documentation, and operating cadence needed to support long-term growth.
The right leader for this role is both strategic and hands-on and will develop and execute the strategies and leverage the resources/departments at the Company to assist in such. This person should be comfortable setting direction at the executive level while also getting close enough to the work to drive prioritization, remove blockers, and make sure technology initiatives are completed on-time, on-budget, and aligned with THE COMPANY’s strategic objectives.
WHAT YOU WILL OWN
- Technology strategy and roadmap. Own the short-term and long-term technology roadmap, ensuring that technology investments are clearly prioritized against the company’s business needs and growth objectives.
- Platform modernization and scalability. Lead the modernization of THE COMPANY’s core systems, including the migration to a new WMS, so the business can scale efficiently and support a better user experience.
- Technology organization and talent. Recruit, manage, develop, and retain a high-performing technology organization across engineering, IT, and product/project management.
- Execution discipline and operating cadence. Build the frameworks, reporting, documentation, and tracking methods needed to execute technology initiatives with accountability, clarity, and cross-functional alignment.
- Engineering quality and technical standards. Champion best practices across development processes, coding, testing, documentation, error handling, product quality, maintenance, and support.
WHAT YOU WILL DO
- Lead THE COMPANY’s technology organization across full-stack engineering, IT, and product/project management.
- Define, communicate, and execute the company’s technology strategy across both short-term and long-term business needs.
- Drive the migration from THE COMPANY’s home-grown WMS system to a more enterprising platform.
- Build and manage a practical prioritization process for technology projects across the organization.
- Partner with the rest of the senior leadership team to translate strategic objectives into executable technology initiatives.
- Develop the reporting cadence and tracking methods needed to keep major initiatives on-time and on-budget.
- Assess the technical skills of the team and improve capability through mentoring, training, code reviews, and clear performance expectations.
- Establish and reinforce best practices for development processes, documentation, testing, product quality, maintenance, and support.
- Create scalable ways of working, frameworks, and tools that improve execution across the technology function.
- Lead the team in building user-facing properties that create seamless experiences for THE COMPANY’s customers and users.
WHAT WE ARE LOOKING FOR
Required
- 10–15+ years of progressive technology experience, including executive-level technology leadership in a high-growth company.
- 5+ years in a senior leadership role with accountability for technology strategy, team leadership, and execution.
- Experience scaling technology platforms to support hundreds of millions in revenue.
- Strong experience leading technology teams across engineering, IT, and product/project management.
- Ability to define, clearly communicate, and lead execution of a short-term and long-term technology roadmap.
- Proven ability to attract, retain, and develop strong talent and build teams that do exceptional, accountable work.
- Superior organizational, analytical, critical thinking, and problem-solving skills.
- A data-centric approach to setting up processes and improving decision-making.
Preferred
- Experience in eCommerce, marketplace, retail, re-commerce, or another complex transaction-based environment.
- Experience leading WMS and other business-critical systems migrations.
- Experience working in a private-equity-backed growth environment.
- Familiarity with NetSuite, Magento, or comparable ERP/eCommerce platforms.
WHO YOU ARE
You are a low-ego, high-urgency technology leader who can build trust across the organization while holding a high bar for execution. You are intellectually curious, comfortable operating in a fast-moving business, and equally willing to set strategy, coach leaders, review the details, and solve practical problems. You bring an entrepreneurial mindset, strong communication skills, and a genuine interest in THE COMPANY’s products, customers, and mission.
KEY PERFORMANCE INDICATORS
- Major technology initiatives, including WMS migration, PIM / knowledgebase development, and agentic AI solutioning, delivered against agreed timeline, budget, and business requirements.
- Improved technology operating cadence, with clear roadmap visibility, prioritization, documentation, and cross-functional reporting.
- Improved platform stability, scalability, and quality as measured by fewer critical incidents, stronger testing discipline, and faster issue resolution.
- Technology team strengthened through recruiting, retention, capability development, and clear accountability across engineering, IT, and product/project management.
- User-facing technology improvements that create more seamless customer experiences and support THE COMPANY’s growth objectives.