Chief Retail Officer: Growth & Member Experience Leader

FirstLight Federal Credit Union; El Paso (TX); On-site; USD 245,000 - 327,000; Full time

Job summary

FirstLight Federal Credit Union seeks a Senior Chief Retail Officer to lead its retail banking organization from the Administration Building in El Paso, TX. The CRO will drive a unified retail strategy aligned with FirstLight's mission and growth objectives while overseeing multichannel delivery, digital and IRIS services, and member experience.

The role requires a decade of senior leadership in financial services, with a track record in growth, operational excellence, risk management, and team

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Management, Marketing is required (or related discipline).
• Ten (10) years of progressively responsible leadership experience in financial services, including senior management responsibility, retail banking, and multi-channel delivery.

Responsibilities

• Lead and oversee the retail banking organization to deliver strategic direction and member experience across delivery channels.
• Drive growth, financial performance, and risk management in alignment with FirstLight's priorities.

Education

Bachelor's degree in Business Administration, Finance, Accounting, Management, Marketing

Job description

FirstLight Federal Credit Union seeks a Senior Chief Retail Officer to lead its retail banking organization from the Administration Building in El Paso, TX. The CRO will drive a unified retail strategy aligned with FirstLight's mission and growth objectives while overseeing multichannel delivery, digital and IRIS services, and member experience.

The role requires a decade of senior leadership in financial services, with a track record in growth, operational excellence, risk management, and team