Chief Quality, Safety & Patient Experience Officer

Beth Israel Lahey Health; United States; On-site; USD 320,000 - 375,000; Full time

Job summary

Beth Israel Lahey Health seeks a transformative Vice President of Quality, Safety & Patient Experience to design and implement an integrated strategy across the health system. You will lead executive teams, drive accountability, and advance equity, safety, and outcomes across multiple hospitals and units.

The role emphasizes collaboration, regulatory readiness, dashboards, and performance improvement, with a focus on patient-centered care and continuous advancement of clinical quality.

Qualifications

• Deep understanding of quality improvement science and safety culture.
• Experience with regulatory and accreditation requirements.
• Proven track record leading cross-functional system-wide change.

Responsibilities

• Lead development and execution of a unified quality, safety, and patient experience strategy.
• Oversee system quality governance, dashboards, and performance reporting.
• Ensure alignment of hospital and clinical unit quality initiatives with enterprise priorities.
• Champion safety, equity, and patient/family partnership across the system.

Skills

Strategic leadership

Cross-functional collaboration

Data-driven decision making

Communication excellence

Education

Bachelor’s degree in Nursing

Bachelor’s degree in Public Health

Bachelor’s degree in Health Administration

Master’s degree preferred

CPHQ / Lean Six Sigma or equivalent

Job description

Beth Israel Lahey Health seeks a transformative Vice President of Quality, Safety & Patient Experience to design and implement an integrated strategy across the health system. You will lead executive teams, drive accountability, and advance equity, safety, and outcomes across multiple hospitals and units.

The role emphasizes collaboration, regulatory readiness, dashboards, and performance improvement, with a focus on patient-centered care and continuous advancement of clinical quality.