Chief Production & Reliability Officer

LPL Financial; Charlotte (NC); Híbrido; USD 338 000 - 563 000; Tempo integral

Resumo da oferta

LPL Financial is seeking an EVP, Head of Production Services & Relability Engineering to lead enterprise technology operations, reliability, and production execution from our Fort Mill, SC hub. You will shape the operating model, drive modernization, and guide a large team delivering resilient, scalable services for advisors, investors, and employees.

The role requires strategic leadership, strong collaboration with cross-functional teams, and a track record of transforming operations in

Qualificações

• Bachelor’s degree in computer science, IT, engineering, or related discipline.
• 15+ years of progressive leadership across technology operations, infrastructure, production services, reliability engineering, or related enterprise tech functions.
• Experience leading large-scale tech orgs supporting mission-critical apps in highly regulated environments.
• Experience in production operations, incident management, SRE, disaster recovery, service management, and change governance.
• Experience developing strategy, leading org transformation, influencing executive stakeholders, and delivering measurable outcomes.

Responsabilidades

• Define strategic vision and multi-year roadmap for enterprise production operations and reliability.
• Lead 24x7 Production Services teams for critical applications, infrastructure, cloud services, and third-party tech.
• Build and mature Site Reliability Engineering capabilities to improve availability, observability, and automation.
• Establish enterprise SLIs and SLOs with KPIs to drive accountability and improvement.
• Oversee enterprise Batch Operations and scheduling for critical business processing.
• Own disaster recovery strategy, testing, governance, and improvement for business continuity.
• Lead Change and Release Management to balance speed, stability, and risk.
• Drive automation and modernization to reduce manual effort and improve reliability.
• Establish incident, problem, and root-cause disciplines to minimize impact.
• Develop dashboards and exec reporting on reliability, availability, risk, and capacity.
• Partner with Engineering, Security, Infrastructure, Product, and vendors to improve outcomes.
• Lead workforce planning, vendor oversight, and governance for Production Services.
• Develop leadership team and foster accountability, innovation, and learning.
• Advise executives on operations, resiliency strategy, and production readiness.

Conhecimentos

Enterprise Technology Operations

Site Reliability Engineering

Operational Resilience

Change & Release Management

Incident, Problem & Service Management

Operational Risk Management

Cloud & Hybrid Infrastructure

Observability & Automation

Executive Influence & Communication

Talent Development & Leadership

Strategic Planning & Execution

Formação académica

Bachelor’s degree in computer science, IT, engineering, or related discipline

Master’s degree in information technology, engineering, business administration, or related field

Descrição da oferta de emprego

LPL Financial is seeking an EVP, Head of Production Services & Relability Engineering to lead enterprise technology operations, reliability, and production execution from our Fort Mill, SC hub. You will shape the operating model, drive modernization, and guide a large team delivering resilient, scalable services for advisors, investors, and employees.

The role requires strategic leadership, strong collaboration with cross-functional teams, and a track record of transforming operations in