EVP, Head of Production Services & Reliability Engineering

LPL Financial; Fort Mill (SC); Hybrid; USD 338,000 - 563,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking an executive leader to guide enterprise production operations, site reliability engineering, disaster recovery, and change and release management from our Fort Mill, SC hub in a hybrid setting.

You will shape the operating model, drive modernization and automation, and partner with engineering, security, and business leaders to deliver reliable, scalable services across the enterprise.

Qualifications

• Bachelor’s degree in computer science, information technology, engineering, or a related discipline.
• 15+ years of progressive leadership across technology operations, infrastructure, production services, reliability engineering, or related enterprise tech.
• Experience leading large-scale tech organizations supporting mission-critical applications in highly regulated environments.
• Experience in production operations, incident management, site reliability engineering, disaster recovery, service management, and change governance.
• Experience in developing strategy, leading organizational transformation, influencing executive stakeholders, and delivering measurable operational and business outcomes.

Responsibilities

• Define and execute the strategic vision, operating model, and multi-year roadmap for enterprise production operations, service reliability, and operational resilience.
• Lead enterprise Production Services teams for 24x7 support of critical applications, infrastructure, cloud services, and third‑party tech.
• Build and mature Site Reliability Engineering capabilities to improve availability, scalability, observability, automation, and performance.
• Establish SLIs/SLOs and key metrics driving accountability and continuous improvement.
• Oversee enterprise Batch Operations and scheduling for critical business processing functions.
• Own Disaster Recovery strategy, testing, governance, and continuous improvement for business continuity.
• Lead Change and Release Management for controlled, efficient deployment of changes.
• Drive automation and modernization to reduce manual effort and improve reliability.
• Establish incident, problem, and root cause disciplines to minimize customer impact.
• Develop executive dashboards and reporting on reliability, availability, performance, risk, and capacity.

Skills

Leadership

Site Reliability Engineering

Operational resilience

Cloud & hybrid infra

Executive communication

Education

Bachelor’s degree in Computer Science / IT

Job description

Lead with Purpose, Unlock Your Team’s Passion

At LPL, people leaders hold the key to the employee experience, shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win: clients, LPL, and most importantly, our employees.

At LPL Financial, technology is at the center of delivering exceptional experiences for our advisors, investors, and employees. We are seeking a transformational executive to lead one of the firm's most critical technology organizations, overseeing enterprise production operations, site reliability engineering, disaster recovery, batch operations, and change and release management.

This is an opportunity to influence the future of operational excellence for a rapidly growing technology organization. As a key member of the Technology leadership team, you will help shape how LPL delivers resilient, scalable, secure, and high-performing services while advancing modernization, automation, and continuous improvement across the enterprise.

The EVP, Head of Production Services & Relability Engineering reports directly to the Managing Director, Chief Technology & Information Officer and serves as the senior executive responsible for enterprise technology operations, reliability, resiliency, and production execution.

This leader oversees a large-scale organization responsible for maintaining the availability, performance, recoverability, and operational health of mission‑critical technology platforms supporting LPL's advisors, investors, and employees. The role provides strategic leadership across Production Services, Site Reliability Engineering (SRE), Batch Operations, Disaster Recovery, Change Management, Release Management, Incident Management, and Operational Resilience. This executive will establish the vision, operating model, governance, and talent strategy required to deliver highly reliable services while enabling innovation and business growth.

This is a hybrid leadership role that will sit out of our Fort Mill, SC hub office.

Responsibilities

• Define and execute the strategic vision, operating model, and multi-year roadmap for enterprise production operations, service reliability, and operational resilience.
• Lead enterprise Production Services teams responsible for 24x7 operational support of critical applications, infrastructure platforms, cloud services, and third‑party technologies.
• Build and mature Site Reliability Engineering capabilities that improve system availability, scalability, observability, automation, and service performance.
• Establish enterprise reliability objectives, service level indicators (SLIs), service level objectives (SLOs), and key performance metrics that drive accountability and continuous improvement.
• Oversee enterprise Batch Operations and scheduling services to ensure successful execution of critical business processing functions and operational workflows.
• Own enterprise Disaster Recovery strategy, testing, governance, and continuous improvement to strengthen business continuity and operational resiliency.
• Lead Change and Release Management processes to ensure controlled, efficient deployment of technology changes while balancing speed, stability, and risk management.
• Drive automation and modernization initiatives that reduce manual effort, improve operational efficiency, and enhance service reliability.
• Establish world‑class incident, problem, and root cause management disciplines that minimize customer impact and eliminate recurring issues.
• Develop comprehensive operational dashboards and executive reporting that provide transparency into reliability, availability, service performance, risk, and capacity trends.
• Partner closely with Engineering, Architecture, Information Security, Infrastructure, Product, Vendor Management, and Business leaders to improve technology outcomes across the enterprise.
• Lead financial planning, workforce strategy, capacity management, vendor oversight, and operational governance for the Production Services organization.
• Build, develop, and mentor a high‑performing leadership team while fostering a culture of accountability, innovation, inclusion, and continuous learning.
• Serve as a trusted advisor to executive leadership on technology operations, resiliency strategy, production readiness, service quality, and operational risk.

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

The successful leader combines enterprise strategy, operational discipline, financial acumen, and vendor management expertise. This person brings structure to ambiguity, communicates clearly with senior executives, uses data to drive decisions, and builds trusted partnerships that produce measurable business value.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• 15 or more years of progressive leadership experience across technology operations, infrastructure, production services, reliability engineering, or related enterprise technology functions.
• Experience leading large‑scale technology organizations supporting mission‑critical applications and platforms in highly regulated environments.
• Experience in production operations, incident management, site reliability engineering, disaster recovery, service management, and change governance.
• Experience in developing strategy, leading organizational transformation, influencing executive stakeholders, and delivering measurable operational and business outcomes.

Core Competencies

• Enterprise Technology Operations Leadership
• Site Reliability Engineering (SRE)
• Operational Resilience & Disaster Recovery
• Change & Release Management
• Incident, Problem & Service Management
• Operational Risk Management
• Cloud & Hybrid Infrastructure Operations
• Observability & Automation
• Executive Influence & Communication
• Talent Development & Organizational Leadership
• Strategic Planning & Execution

Preferences

• Master’s degree in information technology, Engineering, Business Administration, or related field
• Financial services or other highly regulated industry experience
• Experience leading cloud operations across AWS and Azure environments
• Experience implementing modern reliability engineering, observability, and automation platforms
• Relevant certifications in ITIL, SRE, cloud technologies, disaster recovery, or operational resiliency

Pay Range

337,500-562,500/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run thriving businesses. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Principals only. EOE.

Information on Interviews

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.