Chief People & Labor Relations Officer

Norwalk Housing Authority; Washington; On-site; USD 120,000 - 180,000; Full time

Job summary

Norwalk Housing Authority seeks an accomplished Director of Personnel & Labor Relations to guide executive leadership on people, culture, and workforce strategy. Lead HR, labor relations, and organizational development while partnering with senior leaders and labor representatives to strengthen the workforce and organizational effectiveness.

The role emphasizes talent development, succession planning, employee engagement, and compliance with applicable laws, shaping a high-performing public

Qualifications

• Bachelor’s degree from an accredited college or university.
• Active SHRM Senior Certified Professional (SHRM-SCP) certification pref

Responsibilities

• Develop and execute a comprehensive people strategy aligned with NHA’s mission, vision, and strategic objectives.
• Partner with executive leadership to anticipate future workforce needs and build sustainable talent pipelines.
• Lead succession planning initiatives for key leadership and critical positions.
• Identify and cultivate employee potential beyond current roles to support career growth and organizational continuity.
• Strengthen NHA’s employer brand to attract, develop, and retain exceptional talent.
• Design and implement innovative employee development, training, and leadership programs.
• Establish performance management systems that promote accountability, engagement, and professional growth.
• Develop workforce analytics and performance metrics to assess organizational effectiveness and employee retention.
• Foster a positive workplace culture through employee communication, engagement initiatives, feedback mechanisms, and continuous improvement efforts.
• Develop and maintain Standard Operating Procedures (SOPs) that promote consistency, efficiency, and organizational excellence.

Skills

Labor relations

Talent development

Succession planning

Employee engagement

Organizational development

HR leadership

Education

Bachelor’s degree

Job description

Norwalk Housing Authority seeks an accomplished Director of Personnel & Labor Relations to guide executive leadership on people, culture, and workforce strategy. Lead HR, labor relations, and organizational development while partnering with senior leaders and labor representatives to strengthen the workforce and organizational effectiveness.

The role emphasizes talent development, succession planning, employee engagement, and compliance with applicable laws, shaping a high-performing public