Chief Operations Officer

Wind River Hotel & Casino; Riverton (WY); On-site; USD 160,000 - 230,000; Full time

Benefits offered by this job

Health Insurance

Delta Dental and VSP Vision Insurances

Retirement plan with a 4% match

Vol Life Insurance

Employer Paid Basic Life Insurance

Employer Paid Short Term Disability

Employer Paid Long Term Disability

Job summary

Wind River Hotel & Casino, Riverton, WY, seeks an experienced Chief Operating Officer to lead day-to-day casino operations, hospitality services, and strategic execution with the CEO. You will manage budgets, monitor KPIs, and drive growth while ensuring regulatory compliance and high standards of customer service.

The role requires strong leadership, financial acumen, and the ability to develop and implement long-term strategies in a complex gaming environment.

Qualifications

• Proven experience in casino operations, hospitality, or related field.
• Strong leadership with ability to mentor senior management.
• Strategic thinking with ability to develop long-term plans.
• Good financial acumen and budgeting experience.
• Excellent communication with stakeholders and teams.
• Solid understanding of gaming regulations and compliance.

Responsibilities

• Oversee day-to-day casino operations and hospitality services.
• Develop and implement strategic plans with CEO and executives.
• Ensure operational efficiency and optimal use of resources.
• Ensure compliance with regulations and internal controls.
• Monitor KPIs and take corrective actions to meet goals.
• Assist in budget development and review financial reports.
• Identify growth opportunities and strategic partnerships.
• Lead talent development and supervise senior management.
• Communicate effectively with the CEO and employees.
• Represent the casino in community and tribal relations; ensure customer service excellence.

Skills

Proven leadership

Strategic thinking

Financial acumen

Communication skills

Analytical skills

Gaming knowledge

Regulatory knowledge

Operational management

Job description

Wind River Hotel Casino
Riverton, WY 82501, USA

Description

Operational Leadership

OVERSEEING DAY-TO-DAY OPERATIONS:

The COO is responsible for the overall management of casino operations, including ensuring smooth running of gaming activities, hospitality services, and other related aspects.

Developing and Implementing Strategic Plans:

They work with the CEO and other executives to develop and implement strategic plans for the casino, focusing on growth, profitability, and market share.

ENSURING OPERATIONAL EFFICIENCY:

The COO ensures that all operations are running efficiently, optimizing processes and resources to maximize profitability.

Compliance and Regulatory Oversight:

They are responsible for ensuring that the casino is compliant with all relevant regulations and laws.

MONITORING AND EVALUATING PERFORMANCE:

The COO tracks key performance indicators (KPls) and monitors the casino's performance against set goals, implementing corrective measures when needed.

FINANCIAL AND BUDGETARY RESPONSIBILITIES:

Budget Management:

The COO is involved in the development and approval of budgets for various casino operations.

Cost Control:

They work to control costs and ensure effective allocation of resources to maximize profitability.

The COO, in partnership with the CFO, prepares and reviews financial reports, ensuring accurate and timely reporting of the casino's financial performance.

STRATEGIC PLANNING AND GROWTH:

MARKET RESEARCH AND ANALYSIS:

The COO monitors market trends, identifies new opportunities, and develops strategies to enhance market share and improve overall performance.

Works with the CEO to explore new business opportunities, such as new game offerings or expansions.

STRATEGIC PARTNERSHIPS:

The COO is involved in establishing and managing strategic partnerships with other businesses.

LEADERSHIP AND MANAGEMENT:

SUPERVISING SENIOR MANAGEMENT:

The COO provides leadership and direction to all managers and their teams.

TALENT DEVELOPMENT:

They are involved in attracting, developing, and retaining talent within the casino organization.

COMMUNICATION AND COLLABORATION:

The COO effectively communicates with various stakeholders, including the CEO, other executives, and employees.

OTHER RESPONSIBILITIES:

Ensuring Internal Controls: The COO ensures that effective internal controls are in place to safeguard the casino's assets and prevent fraud.

Representing the Casino: They may represent the casino in community and tribal relations.

Customer Service: They ensure that the casino provides excellent customer service and builds strong relationships with patrons.

Key Skills and Qualifications:

Proven Experience: Typically requires extensive experience in casino operations, hospitality, or a related field.

Strong Leadership Skills: The ability to motivate and inspire a team.

Strategic Thinking: The ability to develop and implement long-term strategies. Financial Acumen: A strong understanding of financial concepts and budgeting.

Communication and Interpersonal Skills: The ability to effectively communicate with various stakeholders.

Analytical Skills: The ability to analyze data and identify trends.

Gaming Knowledge: A thorough understanding of casino operations and gaming regulations. Compliance Knowledge: Familiarity with relevant regulations and laws.

Problem-Solving Skills: The ability to identify and resolve complex issues. Organizational Skills: The ability to manage multiple tasks and priorities.

Customer Service Skills: The ability to provide excellent customer service and build strong relationships with patrons.

Physical Requirements

• Sitting, standing, and walking for extended periods of
• Constant repeating the same
• Use of hands to handle, control, or feel objects, tools, or
• Bending, stooping, and Lifting at least 50 pounds

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.