Chief Operations & Digital Transformation Leader

Bank of Wisconsin Dells; Wisconsin Dells (WI); On-site; USD 180,000 - 280,000; Full time

Job summary

Bank of Wisconsin Dells is seeking a Chief Operations Officer to provide strategic leadership for Loan and Deposit Operations, IT, and Electronic Banking. The role drives process improvement, strengthens internal controls, and leads transformation initiatives to support growth and risk management.

Collaboration with executives will align operations with regulatory requirements and customer service excellence.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Management, or a related field required; or equivalent combination of education and relevant experience.
• Minimum of 10 years of progressive banking experience, including extensive knowledge of community bank operations, loan operations, deposit operations, core banking systems, operational workflows, and risk management practices.
• Demonstrated leadership experience with a proven ability to build high-performing teams, develop talent, foster trust, and drive accountability.
• Previous supervisory and people management experience required.
• Proven success leading organizational change, system implementations, process improvement initiatives, and complex cross-functional projects.
• Strong understanding of banking regulations, internal controls, audit expectations, third-party risk management, and sound banking policies and procedures.
• Exceptional analytical, strategic thinking, problem-solving, and decision-making skills with the ability to identify opportunities and implement practical solutions.
• Excellent communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively across all levels of the organization.
• Ability to influence, motivate, and lead teams through growth, change, and transformation initiatives.
• Demonstrated commitment to operational excellence, customer service, continuous improvement, and organizational success.
• Strong business acumen, sound judgment, professionalism, adaptability, and the ability to manage competing priorities in a dynamic environment.

Responsibilities

• Provide strategic leadership and oversight for the bank's operational functions, including Loan Operations, Deposit Operations, Information Technology, and Electronic Banking.
• Partner with the executive leadership team to develop and execute strategies that support growth, operational excellence, and organizational objectives.
• Drive process improvement initiatives that enhance efficiency, strengthen internal controls, reduce risk, and improve customer and employee experience.
• Lead the development, implementation, and optimization of operational systems, technologies, and digital banking solutions.
• Oversee enterprise-wide operational, technology, and transformation projects, ensuring successful execution, accountability, and measurable results.
• Translate strategic goals into operational priorities, performance metrics, and actionable business initiatives.
• Build and maintain scalable operational processes, policies, and workflows that support continued growth and service excellence.
• Foster a customer-centric culture focused on innovation, responsiveness, and exceptional service delivery across all channels.
• Lead, coach, and develop department leaders, promoting a culture of accountability, collaboration, continuous improvement, and leadership development.
• Strengthen organizational capacity through talent development, succession planning, and employee engagement initiatives.
• Collaborate with lending, retail, finance, compliance, risk, and technology leaders to align operational practices with business objectives and regulatory requirements.
• Oversee operational risk management, internal controls, and corrective action efforts to ensure strong governance and regulatory compliance.
• Identify opportunities to streamline processes, eliminate inefficiencies, and enhance organizational effectiveness across the bank.
• Help establish the operating structure, management discipline, and accountability systems necessary to support a growing community bank.

Skills

Leadership

Banking operations

Operational leadership

Risk management

Strategic planning

Cross-functional collaboration

Process improvement

Project management

Regulatory compliance

IT leadership

Education

Bachelor’s degree in Business/Finance/Accounting/Management

Tools

Core banking systems

Job description

Bank of Wisconsin Dells is seeking a Chief Operations Officer to provide strategic leadership for Loan and Deposit Operations, IT, and Electronic Banking. The role drives process improvement, strengthens internal controls, and leads transformation initiatives to support growth and risk management.

Collaboration with executives will align operations with regulatory requirements and customer service excellence.