Director, Bank Operations & Digital Transformation

Reading Cooperative Bank; Reading (MA); On-site; USD 180,000 - 230,000; Full time

Job summary

Reading Cooperative Bank in Reading, MA seeks a Director of Bank Operations Delivery & Strategy to lead Deposit and Loan Operations, Back-Office Processing, and the Contact Center. You will drive operational excellence, automation, and customer experiences while scaling a growing community bank.

You will report to the Chief Operating Officer and shape enterprise‑wide strategy, budgeting, and performance across operations to deliver measurable value for customers and employees.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• 15+ years of banking operations experience.
• 7+ years of management experience within financial services.
• Proven success leading operational transformation, process redesign, automation, and complex projects.
• Strong knowledge of banking regulations, risk management, and compliance.
• Exceptional leadership, communication, and strategic thinking skills.

Responsibilities

• Develop and execute the strategic vision for bank operations and contact center services.
• Lead process improvement, automation, and digital transformation initiatives.
• Establish and monitor KPIs that drive efficiency, quality, customer satisfaction, and employee engagement.
• Ensure operational processes support growth while maintaining strong controls and compliance.
• Collaborate with technology and digital teams to implement automation and omnichannel solutions that enhance customer experience and operational efficiency.
• Build, coach, and develop high‑performing teams and future leaders.
• Manage vendor relationships and evaluate outsourcing opportunities.
• Collaborate with executive leadership on strategic planning and budgeting.

Skills

Strategic leadership

Operational excellence

Process improvement

Banking regulations

Vendor management

Communication

Education

Bachelor's degree in Business, Finance, or related field

Job description

Reading Cooperative Bank in Reading, MA seeks a Director of Bank Operations Delivery & Strategy to lead Deposit and Loan Operations, Back-Office Processing, and the Contact Center. You will drive operational excellence, automation, and customer experiences while scaling a growing community bank.

You will report to the Chief Operating Officer and shape enterprise‑wide strategy, budgeting, and performance across operations to deliver measurable value for customers and employees.