Chief Operating Officer

Heartland Credit Union - Springfield, IL; Springfield (IL); On-site; USD 173,729 - 289,549; Full time

Job summary

Heartland Credit Union is seeking a strategic and transformational Chief Operations Officer (COO) in Springfield, IL. The COO will lead the organization’s growth, drive digital transformation, and enhance member experience while partnering with the CEO on strategic initiatives.

A strong candidate will have over 10 years of executive leadership experience in credit unions or related sectors and a proven track record in operational excellence and strategic planning. This role offers a competitive salary ranging from $173,729 to $289,549 per year.

Qualifications

• 10+ years of executive leadership experience in credit unions, financial services, or related industries.
• Proven track record in digital transformation and operational excellence.
• Experience in leading large-scale organizational change.

Responsibilities

• Lead the organization's growth, innovation, and operational excellence initiatives.
• Execute the Credit Union's strategic plan alongside the CEO.
• Oversee enterprise-wide initiatives involving technology and process improvement.

Skills

Digital transformation

Operational excellence

Systems integration

Strategic planning

Change management

Education

Bachelor's degree

MBA or other advanced degree

Lean certification

Lean Six Sigma Black Belt

PMP certification

Job description

Heartland Credit Union is seeking a strategic and transformational Chief Operations Officer (COO) to help lead the organization's growth, innovation, and operational excellence initiatives. As a key member of the Executive Leadership team, the COO will partner with the CEO to execute the Credit Union's strategic plan, drive digital transformation, enhance member experience, optimize operations, and support market expansion opportunities. This leader will oversee enterprise‑wide initiatives involving technology, AI, project management, process improvement, change management and organizational growth while continuing to enhance a high‑performance, member‑focused culture.

Ideal candidates will possess 10+ years of executive leadership experience in credit unions, financial services, banking, fintech, or related industries. Candidates should have a proven track record in digital transformation, operational excellence, systems integration, strategic planning, and leading large‑scale organizational change. A bachelor's degree is required, with an MBA or other advanced degree preferred. Lean certification is required, while Lean Six Sigma Black Belt and PMP certifications are strongly preferred.

Salary: $173,729 - $289,549 per year