Chief Operating Officer (MCA / Alternative Lending)

Resourceful Talent Group; New York (NY); In loco; USD 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

Resourceful Talent Group is seeking a Chief Operating Officer to lead a five-person operations team, oversee daily operations, and scale the company's operating infrastructure in a fast-growing MCA fintech environment.

Reporting to the CFO, you will optimize deal processing, payments, reporting, and workflows, while evaluating technology stacks and coordinating with vendors to drive automation and reliability.

Competenze

• Proven experience leading operations teams in high-growth fintech environments.
• Experience with MCA or alternative lending is preferred.
• Hands-on leader who balances strategy and execution.

Mansioni

• Lead, mentor, and manage a team of five operations professionals.
• Oversee daily operations, including deal processing, payments, reporting, and workflow management.
• Manage operational systems, software integrations, and third‑party vendors.
• Troubleshoot operational and system issues to ensure business continuity.
• Identify opportunities to improve, automate, and scale operational processes.
• Develop and maintain operational documentation and best practices.
• Partner with leadership to optimize operations and implement new technologies when beneficial.
• Evaluate the existing technology stack and recommend improved systems or processes where appropriate.

Conoscenze

Leadership

People management

Operations management

Process optimization

Strategic thinking

Cross-functional collaboration

Vendor management

System integrations

Financial acumen

Startup / high-growth experience

Strumenti

Lend SaaS CRM

MoneyThumb

DataMerch

HyperVerge

Descrizione del lavoro

We are seeking an experienced Chief Operating Officer to join a fast-growing company in the merchant cash advance (MCA) industry. Reporting directly to the CFO, you will lead a team of five operations professionals (three onshore and two offshore), optimize core business processes, and help scale the company's operational infrastructure in a fast-paced, high-growth environment.

Responsibilities

• Lead, mentor, and manage a team of five operations professionals.
• Oversee daily operations, including deal processing, payments, reporting, and workflow management.
• Manage operational systems, software integrations, and third‑party vendors.
• Troubleshoot operational and system issues to ensure business continuity.
• Identify opportunities to improve, automate, and scale operational processes.
• Develop and maintain operational documentation and best practices.
• Partner with leadership to optimize operations and implement new technologies when beneficial.
• Evaluate the existing technology stack and recommend improved systems or processes where appropriate.

Technology Environment

You'll work with a technology stack that includes:

• Lend SaaS (CRM)
• MoneyThumb
• DataMerch
• HyperVerge
• Additional integrated operational tools and third‑party platforms

Experience with these specific tools is not required, but candidates should be comfortable working across multiple systems, managing software integrations, and collaborating with third‑party vendors.

• Proven experience leading operations teams in a fast-paced environment.
• Experience in the merchant cash advance (MCA), alternative lending, fintech, or similar financial services industry is required.
• Demonstrated success improving processes and scaling operational functions.
• Strong leadership, organizational, analytical, and problem‑solving skills.
• Hands‑on approach with the ability to balance strategic thinking and day‑to‑day execution.
• Comfortable working across multiple operational systems, software integrations, and third‑party platforms.
• Experience evaluating and implementing process improvements and operational technologies.
• Startup or high‑growth company experience is a strong plus.