Chief Operating Officer, Law Firm Growth & P&L

Catalex Network; Phoenix (AZ); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Annual bonus (30%)

Full benefits package

401(k)

Job summary

Catalex Network is seeking an Executive Director to lead the business side of a growing Phoenix firm, owning HR, operations, finance, IT, and back-office functions. You will execute with partners and Catalex, driving growth and efficiency.

This senior role requires 8+ years in operations leadership, with strong budgeting, billing, and tech fluency, including Clio and AI-assisted timekeeping, to deliver measurable bottom-line improvements.

Qualifications

• 8+ years of operations leadership.
• 3+ years running the business side of a law firm or professional services firm of 20+ people.
• Strong leadership ability and energy.
• Track record of owning a budget and growing bottom and top-line.
• Working knowledge of law-firm billing and collections; insurance defense and e-billing experience strongly preferred.
• Strong technology fluency; experience with Clio and AI-assisted timekeeping tools is a plus.
• Sound judgment, discretion, and ability to have direct conversations with attorneys and staff.

Responsibilities

• Own firmwide HR with support: drive strong performance management, engagement, and employee relations.
• Manage full-cycle recruiting and onboarding for paralegals, legal assistants, and staff, and partner with Catalex on attorney hiring.
• Direct daily business operations: office administration, facilities, business registrations, firm insurance, and records.
• Supervise billing, IT, and administrative staff and lead across departments (including owning the paralegal and legal assistant recruiting lines).
• Own the annual operating budget with the Managing Partners and Catalex.
• Drive the billing cycle through the finance lead — timely time entry, pre-bill review, carrier billing-guideline compliance, regular rate increase requests, e-billing submission, WIP follow-up, and collections.
• Manage IT workflows with the firm's IT manager and managed services provider, and drive adoption of practice management, AI-assisted timekeeping, and e-billing tools across the firm.
• Translate firm strategy into a clear one-page plan and quarterly OKRs, and hold the back office accountable to them.

Skills

Leadership

Budget management

Change management

Billing knowledge

Client billing guidelines

Technology fluency

Discretion/Judgment

Attorney communication

Tools

Clio

AI-assisted timekeeping tools

Job description

Catalex Network is seeking an Executive Director to lead the business side of a growing Phoenix firm, owning HR, operations, finance, IT, and back-office functions. You will execute with partners and Catalex, driving growth and efficiency.

This senior role requires 8+ years in operations leadership, with strong budgeting, billing, and tech fluency, including Clio and AI-assisted timekeeping, to deliver measurable bottom-line improvements.