Chief Operating Officer, Field Service & Installations

Mai Placement; New York (NY); On-site; USD 200,000 - 250,000; Full time

Job summary

Mai Placement is seeking a hands-on Chief Operating Officer (COO) to lead the day-to-day operations of our Brooklyn-based organization. This on-site role requires hands-on leadership across departments, optimizing processes, and driving scalable growth in a fast-paced service environment.

The ideal candidate has extensive experience managing both office and field operations, implementing performance dashboards, and aligning teams with strategic goals.

Qualifications

• 10+ years of leadership experience in operations, general management, or executive roles.
• Experience overseeing multiple departments and teams.
• Background in service, field service, facilities, construction, maintenance, or logistics.
• Experience managing both office and field operations.
• Experience implementing and optimizing operational systems and technology platforms.
• Strong understanding of process improvement and scaling organizations.
• EOS experience strongly preferred.
• Excellent communication, leadership, and problem-solving abilities.

Responsibilities

• Lead the day-to-day operations of the organization.
• Serve as the senior operational leader across all departments.
• Oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination.
• Drive adoption and execution of EOS principles throughout the organization.
• Develop and monitor KPIs, scorecards, dashboards, and reporting structures.
• Lead, mentor, and develop department managers.
• Foster a culture of ownership, urgency, accountability, and continuous improvement.
• Partner with ownership on strategic planning and organizational development.
• Identify operational bottlenecks and implement scalable solutions.

Skills

Executive leadership

Operations management

Cross-functional leadership

Process improvement

KPI & reporting

Tools

EOS implementation

Job description

Mai Placement is seeking a hands-on Chief Operating Officer (COO) to lead the day-to-day operations of our Brooklyn-based organization. This on-site role requires hands-on leadership across departments, optimizing processes, and driving scalable growth in a fast-paced service environment.

The ideal candidate has extensive experience managing both office and field operations, implementing performance dashboards, and aligning teams with strategic goals.