Chief Operating Officer Field Service Installation Operations

Mai Placement; New York (NY); On-site; USD 200,000 - 250,000; Full time

Job summary

Mai Placement is seeking a hands-on Chief Operating Officer (COO) to lead the day-to-day operations of our Brooklyn-based organization. This on-site role requires hands-on leadership across departments, optimizing processes, and driving scalable growth in a fast-paced service environment.

The ideal candidate has extensive experience managing both office and field operations, implementing performance dashboards, and aligning teams with strategic goals.

Qualifications

• 10+ years of leadership experience in operations, general management, or executive roles.
• Experience overseeing multiple departments and teams.
• Background in service, field service, facilities, construction, maintenance, or logistics.
• Experience managing both office and field operations.
• Experience implementing and optimizing operational systems and technology platforms.
• Strong understanding of process improvement and scaling organizations.
• EOS experience strongly preferred.
• Excellent communication, leadership, and problem-solving abilities.

Responsibilities

• Lead the day-to-day operations of the organization.
• Serve as the senior operational leader across all departments.
• Oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination.
• Drive adoption and execution of EOS principles throughout the organization.
• Develop and monitor KPIs, scorecards, dashboards, and reporting structures.
• Lead, mentor, and develop department managers.
• Foster a culture of ownership, urgency, accountability, and continuous improvement.
• Partner with ownership on strategic planning and organizational development.
• Identify operational bottlenecks and implement scalable solutions.

Skills

Executive leadership

Operations management

Cross-functional leadership

Process improvement

KPI & reporting

Tools

EOS implementation

Job description

Chief Operating Officer (COO)

Brooklyn, NY (On-Site)
$200,000-$250,000+

About the Company

We are a rapidly growing service organization with operations throughout the Tri-State area and an expanding presence in Florida. Our success is built on reliability, responsiveness, accountability, and a commitment to delivering exceptional service to our clients.

The Opportunity

This is a high-impact executive leadership role for a hands‑on operator who can drive execution, create alignment across departments, and ensure the organization operates efficiently at scale.

Key Responsibilities

• Lead the day-to-day operations of the organization
• Serve as the senior operational leader across all departments
• Oversee Operations, Scheduling & Customer Service, Estimating & Purchasing, Inventory & Procurement, Field Operations, Administrative Functions, and Finance Coordination
• Drive adoption and execution of EOS principles throughout the organization
• Develop and monitor KPIs, scorecards, dashboards, and reporting structures
• Lead, mentor, and develop department managers
• Foster a culture of ownership, urgency, accountability, and continuous improvement
• Partner with ownership on strategic planning and organizational development
• Identify operational bottlenecks and implement scalable solutions

Qualifications

• 10+ years of progressive leadership experience in operations, general management, or executive leadership roles
• Proven experience overseeing multiple departments and teams
• Strong background in service, field service, facilities, construction, maintenance, logistics, or other operationally intensive businesses
• Experience managing both office and field operations
• Demonstrated success implementing and optimizing operational systems and technology platforms
• Strong understanding of process improvement, workflow optimization, and organizational scaling
• Experience utilizing KPIs, scorecards, and accountability systems
• EOS experience strongly preferred
• Excellent communication, leadership, and problem‑solving abilities