Chief Operating Officer (COO)

JMJ PHILLIP; Charlotte (NC); On-site; USD 275,000 - 325,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

JMJ PHILLIP seeks an accomplished Chief Operating Officer (COO) to lead enterprise-wide operations across a growing multi-site organization in Charlotte, NC. The role focuses on driving operational excellence, scalable strategies, and sustainable growth, with extensive leadership experience in complex operations.

Responsibilities include designing MOS, aligning with executive goals, and overseeing lean initiatives, supply chain, engineering, and IT systems to enhance efficiency and performance.

Qualifications

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Business Administration, or a related discipline.
• MBA or advanced business degree is highly desirable.
• 20+ years of progressive leadership experience in operations management.
• Extensive experience leading multi-site manufacturing or industrial operations.
• Strong background in operational excellence, Lean manufacturing, quality systems, logistics, and supply chain management.

Responsibilities

• Lead all operational functions to ensure the organization achieves quarterly and annual business objectives.
• Develop and implement operational strategies that improve efficiency, scalability, and overall business performance.
• Partner with executive leadership to align operational priorities with long-term corporate goals.
• Establish and maintain an effective Management Operating System (MOS).
• Develop and execute operational roadmaps supporting organizational growth.
• Monitor key performance indicators and operational metrics to drive informed decision-making.
• Evaluate business performance and implement corrective actions where needed.
• Build processes that support sustainable growth and operational excellence.
• Oversee operations across multiple facilities while promoting consistency and standardization.
• Support site leadership through coaching, performance management, and operational guidance.
• Improve collaboration between locations to maximize efficiency and resource utilization.
• Ensure alignment of operational priorities across the organization.
• Drive Lean, quality, and continuous improvement initiatives throughout the organization.
• Develop standardized procedures, best practices, and performance management systems.
• Improve production efficiency, quality performance, and customer satisfaction.
• Foster a culture focused on accountability, innovation, and operational excellence.
• Provide leadership for supply chain, manufacturing engineering, logistics, maintenance, and quality functions.
• Ensure operational resources are aligned with customer demand and business objectives.
• Improve planning processes to optimize production and delivery performance.
• Support engineering initiatives that improve operational capabilities.
• Guide enterprise technology and IT initiatives supporting operational performance.
• Drive implementation of systems that improve visibility, reporting, and business efficiency.
• Support digital transformation and operational modernization efforts.
• Promote data-driven decision-making throughout the organization.
• Lead organizational transformation initiatives that strengthen culture and improve performance.
• Promote accountability, collaboration, and customer-focused leadership.
• Build strong leadership teams capable of supporting future organizational growth.
• Champion continuous improvement and organizational development.
• Support mergers, acquisitions, and business expansion initiatives.
• Collaborate with executive leadership on strategic investments and partnerships.
• Strengthen operational capabilities to support long-term growth objectives.
• Build scalable operational infrastructure for future expansion.

Skills

Leadership experience

Operational excellence

Lean manufacturing

Strategic planning

Cross-functional leadership

Financial analysis

Travel readiness

Education

Bachelor's degree in Industrial Engineering/Manufacturing Engineering/Business Administration

MBA or advanced business degree

Job description

We are seeking an accomplished Chief Operating Officer (COO) to lead enterprise-wide operations and drive operational excellence across a growing, multi-site organization. This executive leadership role is responsible for developing operational strategies, improving efficiency, leading organizational transformation, and ensuring the successful execution of business objectives. The ideal candidate is a strategic, hands-on leader with extensive experience managing complex operations, fostering high-performing teams, and delivering sustainable business growth.

Position Responsibilities

Operational Leadership

• Lead all operational functions to ensure the organization achieves quarterly and annual business objectives.
• Develop and implement operational strategies that improve efficiency, scalability, and overall business performance.
• Partner with executive leadership to align operational priorities with long-term corporate goals.
• Establish and maintain an effective Management Operating System (MOS).

Strategic Planning & Execution

• Develop and execute operational roadmaps supporting organizational growth.
• Monitor key performance indicators and operational metrics to drive informed decision-making.
• Evaluate business performance and implement corrective actions where needed.
• Build processes that support sustainable growth and operational excellence.

Multi-Site Operations Management

• Oversee operations across multiple facilities while promoting consistency and standardization.
• Support site leadership through coaching, performance management, and operational guidance.
• Improve collaboration between locations to maximize efficiency and resource utilization.
• Ensure alignment of operational priorities across the organization.

Operational Excellence & Continuous Improvement

• Drive Lean, quality, and continuous improvement initiatives throughout the organization.
• Develop standardized procedures, best practices, and performance management systems.
• Improve production efficiency, quality performance, and customer satisfaction.
• Foster a culture focused on accountability, innovation, and operational excellence.

Supply Chain & Engineering Leadership

• Provide leadership for supply chain, manufacturing engineering, logistics, maintenance, and quality functions.
• Ensure operational resources are aligned with customer demand and business objectives.
• Improve planning processes to optimize production and delivery performance.
• Support engineering initiatives that improve operational capabilities.

Technology & Systems Management

• Guide enterprise technology and IT initiatives supporting operational performance.
• Drive implementation of systems that improve visibility, reporting, and business efficiency.
• Support digital transformation and operational modernization efforts.
• Promote data-driven decision-making throughout the organization.

Organizational Development & Change Management

• Lead organizational transformation initiatives that strengthen culture and improve performance.
• Promote accountability, collaboration, and customer-focused leadership.
• Build strong leadership teams capable of supporting future organizational growth.
• Champion continuous improvement and organizational development.

Business Growth & Corporate Development

• Support mergers, acquisitions, and business expansion initiatives.
• Collaborate with executive leadership on strategic investments and partnerships.
• Strengthen operational capabilities to support long-term growth objectives.
• Build scalable operational infrastructure for future expansion.

Prerequisites

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Business Administration, or a related discipline.
• MBA or advanced business degree is highly desirable.
• 20+ years of progressive leadership experience in operations management.
• Extensive experience leading multi-site manufacturing or industrial operations.
• Strong background in operational excellence, Lean manufacturing, quality systems, logistics, and supply chain management.
• Demonstrated experience leading organizational transformation and change management initiatives.
• Strong analytical, financial, and business planning capabilities.
• Experience managing cross-functional executive leadership teams.
• Excellent communication, leadership, and strategic planning skills.
• Willingness to travel domestically and internationally as required.

Certifications (Preferred, but not Required)

• Lean Six Sigma Black Belt
• Project Management Professional (PMP)
• Certified Supply Chain Professional (CSCP)
• Certified Manager of Quality/Organizational Excellence (CMQ/OE)
• APICS Certification
• Executive Leadership or Operational Excellence Certification

What the Role Offers

• Salary: $275,000 – $325,000 annually
• Executive leadership opportunity with significant organizational impact.
• Opportunity to shape long-term operational strategy and business growth.
• High visibility within executive leadership and corporate decision-making.
• Collaborative leadership environment focused on innovation and continuous improvement.
• Professional growth with opportunities for future executive advancement.
• Comprehensive benefits package and executive-level compensation.

Why Charlotte?

Charlotte is one of the nation's fastest-growing business centers, offering a dynamic economy, excellent transportation infrastructure, and access to a highly skilled workforce. The region provides an outstanding balance of career opportunities, affordability, vibrant cultural attractions, and outdoor recreation, making it an ideal location for executive leaders seeking both professional success and an exceptional quality of life.