Chief Operating Officer: AI-Driven Ops & Growth

RiseMe; Pittsburgh (Allegheny County); On-site; USD 180,000 - 280,000; Full time

Job summary

Current is seeking a Chief Operating Officer to lead firm-wide operations, blending professional services operations with process engineering, data/AI enablement, and modern technology to deliver better client experience, margins, and scalability. This hands-on role translates strategy into operating cadence, standardizes workflows, and guides technology-enabled transformation across the firm.

It requires executive presence, strong change management, and a focus on risk and quality.

Qualifications

• 12+ years of operational leadership in professional services.
• Proven track record leading technology-enabled transformation (workflow modernization, automation, data/analytics, AI enablement).
• Strong process engineering mindset; Lean/Six Sigma or equivalent experience welcomed.
• Able to operate at executive strategy level and in detail (mapping, metrics, adoption).
• Demonstrated ability to lead change in partner-led or matrixed environments.
• Excellent communication, facilitation, and conflict navigation skills.
• High judgment around risk, quality, and compliance in regulated professional services.

Responsibilities

• Own firmwide operations across offices and functions; ensure consistent execution and a high-accountability culture.
• Establish an operating cadence: weekly metrics reviews, monthly business reviews, quarterly planning, and clear ownership of initiatives.
• Define and manage KPIs that matter (capacity utilization, cycle time, SLA adherence, quality/rework, realization, NPS/CSAT, talent retention).
• Identify constraints to growth and remove bottlenecks through systems, process, and org design.
• Map and redesign end-to-end workflows (onboarding, delivery, review, billing, renewal) with speed, quality, and scalability.
• Build a lean/process-improvement capability inside the firm (standards, playbooks, training, continuous improvement loops).
• Standardize SOPs, templates, and controls to ensure quality and compliance while enabling delegation/offshoring where appropriate.
• Partner with leadership to define a practical tech roadmap (workflow tools, practice management, document management, data platforms, client portals, AI copilots/agents).
• Lead change management for technology adoption: pilot, measure, refine, and scale.
• Establish governance for AI use (risk, privacy, compliance, review controls) in collaboration with Risk/Compliance and IT.
• Drive automation of routine work and elevate the team to higher-value advisory activities.
• Serve as a trusted advisor to partners and practice leaders; influence without relying on authority.
• Align cross-functional teams around shared outcomes.
• Communicate clearly and consistently: what is changing, why, when, and how success will be measured.
• Reinforce a culture of excellence, learning, innovation, and client-first delivery.
• Build and develop a high-performing operations leadership bench (ops, client service operations, PMO, enablement).
• Partner with HR to design scalable org structures, role clarity, performance systems, and training.
• Oversee shared services and operational infrastructure; ensure service levels and reliability.
• Support integration of acquired practices into the flagship operating model; create repeatable integration playbooks.

Skills

Operational leadership

Technology-enabled transformation

Process engineering

Change management

Stakeholder management

Communication

Tools

Workflow tools

Practice management

Document management

Data platforms

Client portals

AI copilots/agents

Job description

Current is seeking a Chief Operating Officer to lead firm-wide operations, blending professional services operations with process engineering, data/AI enablement, and modern technology to deliver better client experience, margins, and scalability. This hands-on role translates strategy into operating cadence, standardizes workflows, and guides technology-enabled transformation across the firm.

It requires executive presence, strong change management, and a focus on risk and quality.