COO/VP Operations, Member Firm

RiseMe; Pittsburgh (Allegheny County); On-site; USD 180,000 - 280,000; Full time

Job summary

Current is seeking a Chief Operating Officer to lead firm-wide operations, blending professional services operations with process engineering, data/AI enablement, and modern technology to deliver better client experience, margins, and scalability. This hands-on role translates strategy into operating cadence, standardizes workflows, and guides technology-enabled transformation across the firm.

It requires executive presence, strong change management, and a focus on risk and quality.

Qualifications

• 12+ years of operational leadership in professional services.
• Proven track record leading technology-enabled transformation (workflow modernization, automation, data/analytics, AI enablement).
• Strong process engineering mindset; Lean/Six Sigma or equivalent experience welcomed.
• Able to operate at executive strategy level and in detail (mapping, metrics, adoption).
• Demonstrated ability to lead change in partner-led or matrixed environments.
• Excellent communication, facilitation, and conflict navigation skills.
• High judgment around risk, quality, and compliance in regulated professional services.

Responsibilities

• Own firmwide operations across offices and functions; ensure consistent execution and a high-accountability culture.
• Establish an operating cadence: weekly metrics reviews, monthly business reviews, quarterly planning, and clear ownership of initiatives.
• Define and manage KPIs that matter (capacity utilization, cycle time, SLA adherence, quality/rework, realization, NPS/CSAT, talent retention).
• Identify constraints to growth and remove bottlenecks through systems, process, and org design.
• Map and redesign end-to-end workflows (onboarding, delivery, review, billing, renewal) with speed, quality, and scalability.
• Build a lean/process-improvement capability inside the firm (standards, playbooks, training, continuous improvement loops).
• Standardize SOPs, templates, and controls to ensure quality and compliance while enabling delegation/offshoring where appropriate.
• Partner with leadership to define a practical tech roadmap (workflow tools, practice management, document management, data platforms, client portals, AI copilots/agents).
• Lead change management for technology adoption: pilot, measure, refine, and scale.
• Establish governance for AI use (risk, privacy, compliance, review controls) in collaboration with Risk/Compliance and IT.
• Drive automation of routine work and elevate the team to higher-value advisory activities.
• Serve as a trusted advisor to partners and practice leaders; influence without relying on authority.
• Align cross-functional teams around shared outcomes.
• Communicate clearly and consistently: what is changing, why, when, and how success will be measured.
• Reinforce a culture of excellence, learning, innovation, and client-first delivery.
• Build and develop a high-performing operations leadership bench (ops, client service operations, PMO, enablement).
• Partner with HR to design scalable org structures, role clarity, performance systems, and training.
• Oversee shared services and operational infrastructure; ensure service levels and reliability.
• Support integration of acquired practices into the flagship operating model; create repeatable integration playbooks.

Skills

Operational leadership

Technology-enabled transformation

Process engineering

Change management

Stakeholder management

Communication

Tools

Workflow tools

Practice management

Document management

Data platforms

Client portals

AI copilots/agents

Job description

About the Company

At Current, everything starts with people. We believe that when you invest in talent through opportunity, development, and support, you unlock growth for individuals, firms, and clients alike. That’s why we’ve built a platform designed to give our people access to more: more learning, more collaboration, and more ways to grow their careers than any single firm could offer on its own.Founded in 2023, Currenthas rapidly become one of the fastest-growing accounting platforms in the country, partnering with more than 40 leading accounting firms across the United States. Today, our community includes over 2,000 professionals, 30+ offices nationwide, and a growing global workforce that supports clients around the world. Backed by Thrive Capital, Bessemer Venture Partners, and Springdale Industries, Current is investing heavily in technology, artificial intelligence, and workforce innovation to help modernize the profession. Our leadership team has a proven track record of building and scaling successful businesses, with prior ventures generating more than $3 billion in combined enterprise value.We’re building something bigger than a traditional accounting firm: a platform where talented people can grow faster, learn more, and do more meaningful work. Whether you join Current, one of our partner firms, or our global team, you’ll be part of a community shaping the future of the profession.

About the Role

The Chief Operating Officer (COO) is a key executive leader responsible for building the “firm of the future” — combining best-in-class professional services operations with process engineering, data/AI enablement, and modern technology to deliver a step-change in client experience, margin, and scalability.

This is a hands‑on operator who can:

• Translate strategy into operating cadence, measurable outcomes, and sustained execution
• Engineer and standardize end-to-end workflows across service lines
• Lead technology-enabled transformation (AI, automation, workflow, data, client-facing platforms)
• Influence partners and senior stakeholders through change while strengthening culture and client trust

Key responsibilities

Operating model & performance leadership

• Own firmwide operations across offices and functions; ensure consistent execution and a high-accountability culture.
• Establish an operating cadence: weekly metrics reviews, monthly business reviews, quarterly planning, and clear ownership of initiatives.
• Define and manage KPIs that matter (capacity utilization, cycle time, SLA adherence, quality/rework, realization, NPS/CSAT, talent retention).
• Identify constraints to growth and remove bottlenecks through systems, process, and org design.

Transformation, process engineering & continuous improvement

• Map and redesign end-to-end workflows (onboarding, delivery, review, billing, renewal) with a focus on speed, quality, and scalability.
• Build a lean/process-improvement capability inside the firm (standards, playbooks, training, continuous improvement loops).
• Standardize SOPs, templates, and controls to ensure quality and compliance while enabling delegation/offshoring where appropriate.

Technology & AI enablement

• Partner with leadership to define a practical tech roadmap (workflow tools, practice management, document management, data platforms, client portals, AI copilots/agents).
• Lead change management for technology adoption: pilot, measure, refine, and scale.
• Establish governance for AI use (risk, privacy, compliance, review controls) in collaboration with Risk/Compliance and IT.
• Drive automation of routine work and elevate the team to higher-value advisory activities.

Stakeholder leadership & change management

• Serve as a trusted advisor to partners and practice leaders; influence without relying on authority.
• Align cross-functional teams (Tax, Audit/Assurance, CAS, Advisory, Client Service, HR, IT, Finance) around shared outcomes.
• Communicate clearly and consistently: what is changing, why, when, and how success will be measured.
• Reinforce a culture of excellence, learning, innovation, and client-first delivery.

Talent, organization & shared services

• Build and develop a high-performing operations leadership bench (ops, client service operations, PMO, enablement).
• Partner with HR to design scalable org structures, role clarity, performance systems, and training.
• Oversee shared services and operational infrastructure (HR Ops, IT Ops, Finance Ops, Admin) as applicable; ensure service levels and reliability.

Integration (as relevant)

• Support integration of acquired practices into the flagship operating model (process, technology, operating cadence, and culture).
• Create repeatable integration playbooks and “day 1 to day 90” execution plans.

Ideal candidate profile

• 12+ years of operational leadership in professional services (accounting, consulting, legal, or adjacent), with responsibility for multi-team execution.
• Proven track record leading technology-enabled transformation (workflow modernization, automation, data/analytics, AI enablement).
• Strong process engineering mindset (Lean/Six Sigma or equivalent experience welcomed but not required).
• Able to operate at both executive altitude (strategy, stakeholder influence) and in the details (process mapping, metrics, adoption).
• Demonstrated ability to lead change in partner-led or matrixed environments.
• Excellent communication, facilitation, and conflict navigation skills.
• High judgment around risk, quality, and compliance in regulated professional services.