Chief Operating Officer

Operations Council; Washington, Northern (District of Columbia, KY); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Matched retirement contributions

Paid time off

Paid parental leave

Job summary

Jubilee Housing in Washington, DC seeks a seasoned Chief Operating Officer to lead mission-driven programs, resident-centered services, and organizational infrastructure. The COO will guide growth, sustain resident support, and translate Jubilee's strategic plan into actionable results.

The role partners with the CEO and Board, overseeing risk, finance, HR, and program quality, while directing a 50+ person team across research, evaluation, and operations to advance Jubilee's justice housing

Qualifications

• 10+ years of progressive leadership experience in nonprofit or for-profit organizations, preferably in housing, community development, or human services.
• Strong financial acumen with budget management experience.
• Excellent communication skills—comfortable engaging at all levels of the organization.

Responsibilities

• Advise the CEO, senior leadership, and board on strategy, performance, and innovation.
• Steward Jubilee’s mission, values, and culture as a key executive team member.
• Lead implementation of the strategic plan with dashboards, milestones, and accountability.
• Oversee resident services, programs, and outcomes with a resident-centered approach.
• Direct HR workforce planning and talent development initiatives.
• Lead risk management across operations, compliance, and safety.
• Represent Jubilee to funders, government agencies, and community partners.

Skills

Leadership experience

Financial acumen

Emotional intelligence

Team leadership

Communication skills

Conflict resolution

Systems thinking

Change management

Analytical mindset

Job description

Chief Operating Officer, Jubilee Housing

Jubilee Housing seeks an experienced and mission-driven finance leader to advance its justice housing model and guide its operational strategy. Since 1973, Jubilee has worked to provide high-quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington, DC.

The Chief Operating Officer (COO) is responsible for the strategic and operational leadership of Jubilee’s mission-driven programs, resident-centered services, organizational infrastructure, and internal operations. The COO will help sustain growth, maintain a high degree of resident support, and bring vision to how Jubilee expands its reach. With a 2025–2030 strategic plan in place, the COO will guide the implementation and steward Jubilee Housing’s culture, values, project management, and financial performance.

The COO reports to the CEO, serves as a key member of the executive team, and has a consultative relationship with the Board of Directors. They will partner closely with their peers, including the CFO and Chief Advancement Officer, to support financial and team performance. They supervise the Chief Administrative Officer, VP of Programs, and Director of Research, Impact, and Evaluation with overall responsibility for a 50+ person team. Specic areas of responsibility include:

Leadership and Strategy

• Advise the CEO, senior leadership, and board on strategy, performance, and innovation.
• Steward Jubilee’s mission, values, and culture as a key executive team member.
• Lead implementation of the strategic plan, including establishing organizational performance dashboards, milestones, and accountability measures.
• Present reports and updates to the board; serve as primary liaison to the strategic plan.
• Lead, develop, and inspire skilled teams.

Oversight of Program Development

• Provide executive oversight for resident services and supportive programming.
• Lead long-term program planning for resident services and special initiatives.
• Ensure programs are resident-centered, culturally responsive, and outcomes-driven.
• As a partner to the VP of Programs, support integration of youth, family, and reentry programs into a cohesive framework, promoting a resident-driven justice housing model.
• Monitor key metrics that guide organizational performance and decision-making.

Oversight of Administrative Functions

• Provide oversight and partnership to the Chief Administrative Officer in their efforts to lead and develop a comprehensive talent plan for human resources functions.
• Advance the development of workforce planning and evaluation strategies.
• Direct technology modernization initiatives that improve operational effectiveness, resident services delivery, reporting, and collaboration.
• Lead enterprise-wide risk management efforts, including operational, legal, financial, reputational and safety risks.

Oversight of Research, Evaluation, and Learning

• Oversee organizational research, evaluation, and data analytics functions.
• Support the Director of Research, Evaluation, and Learning (RIE) to develop frameworks and systems to measure resident outcomes, program effectiveness, and impact.
• Ensure that the RIE team uses data and research to support strategic decision-making, funding opportunities, policy advocacy, and continuous improvement.
• Advance evidence-based practices and learning across the organization.

External Relations and Partnerships

• Build and sustain relationships with funders, government agencies, and community organizations to expand Jubilee’s resources and influence.
• Partner with the institutional advancement team to share impact stories.
• Set strategic direction for programmatic partnerships that enhance support for residents, including for workforce development, reentry, and social services.
• Represent Jubilee to coalitions, community initiatives, agencies, and donors.

Experience, Skills, and Qualities

The most competitive applicants will have many, if not all, of the following attributes:

• 10+ years of progressive leadership experience in a nonprofit or for-profit organization; affordable housing, community development, or human services settings preferred.
• Strong financial acumen, with budget management experience.
• A high level of emotional intelligence, integrity, cultural sensitivity, and interpersonal skills.
• Proven ability to structure, lead, and inspire high-performing teams.
• Excellent communication skills—comfortable engaging at all levels of the organization.
• Strong conflict resolution skills, such as supporting the team to address resident concerns.
• Systems-oriented; adept at successfully implementing and integrating systems.
• Excellent change management approaches.
• Analytical and strategic thinker who is flexible, solutions-oriented, and deadline-driven.
• Self-starter who takes initiative and delivers results with minimal supervision.
• Commitment to community development and helping low-income communities.

Considered a plus:

• Experience with affordable housing, including programs and services.
• Experience with grant compliance and reporting.
• Experience and practice of trauma-informed approaches and practices.

Location

Jubilee Housing is headquartered in the Adams Morgan neighborhood of Washington, DC. Team members work a hybrid schedule with three days on-site each week.

Compensation

The range for this position is $170,000 - $190,000. Benefits include health, dental, and vision insurance, matched retirement contributions, and paid time off, including paid parental leave.

Application Process

Jubilee Housing has retained Good Insight, a national executive search firm serving nonprofits, to conduct this search. See the full executive profile and application information at www.good-insight.org/careers. Resume reviews begin immediately. For best consideration, apply by late September. Early applications are encouraged due to the pace of the search.

Equal Opportunity Employer

Jubilee Housing is an equal opportunity employer and considers all applications without regardto race, color, religion, creed, gender, national origin, age, disability, marital or veteran status,sexual orientation, or any other legally protected status.