Chief Operations Officer

ACTION-Housing, Inc.; Pittsburgh (Allegheny County); On-site; USD 140,000 - 190,000; Full time

Job summary

ACTION-Housing, Inc. is seeking a dynamic Chief Operating Officer to lead operations, scale organizational capacity, and deepen impact in delivering affordable housing solutions.

Reporting to the CEO, the COO will refine systems, oversee strategic initiatives, and manage staff to ensure high performance, fiscal accountability, and mission alignment across the agency. The successful candidate will collaborate with the Executive Leadership Team, oversee facilities, technology, and program support,

Qualifications

• Bachelor’s degree in business administration, public policy, urban planning, nonprofit management, or related field.
• Master’s degree preferred.
• 7–10 years of senior management in nonprofit or related sectors.
• Experience in affordable housing, project management or property management.
• Familiarity with regulations, funding and compliance in affordable housing.

Responsibilities

• Lead executive leadership with CEO and Board; set strategic priorities.
• Provide mentorship and develop department leaders for high performance.
• Oversee four program areas; ensure alignment with mission and priorities.
• Drive organizational capacity building and process improvements across the agency.
• Develop budgets, forecasts, and allocate resources to meet goals.

Skills

Operational management

Budgeting

Financial oversight

Process optimization

Stakeholder management

Communication skills

Risk management

Microsoft Office

Relationship building

Education

Bachelor's degree in business

Master's degree preferred

Tools

Microsoft Office

Job description

Job Summary

ACTION-Housing is looking for a dynamic, collaborative, experienced leader to join our team as the Chief Operating Officer (COO). Under the direction of the CEO, the COO is responsible for overseeing ACTION-Housing’s operations, building our capacity to continue to expand and deepen our impact. The COO will be a senior leader who can build and refine systems, oversee strategic initiatives, and manage people to thrive, while maintaining a focus on providing high-quality, affordable housing solutions to communities in need.

Essential Functions

Team Leadership

• Serve as a key member of the Executive Leadership Team, partnering closely with the Chief Executive Officer and Board of Directors to establish strategic priorities and organizational direction.
• Provide visionary leadership, mentorship, and professional development to department leaders, fostering accountability, collaboration, and high performance.
• Provide executive oversight to the leaders of the Agency's four program areas, ensuring alignment with the organization's mission, strategic initiatives, and operational priorities.
• Promote collaboration among program leadership to strengthen cross-functional communication, resource sharing, and coordinated service delivery across the Agency.
• Establish and maintain, in coordination with the CEO, executive level contacts with government agencies, major businesses, and funding partners.
• Prepare and deliver reports, presentations, and recommendations to the CEO and Board of Directors regarding organizational performance, strategic initiatives, and operational outcomes.

Organizational Capacity Building

• Lead agency-wide initiatives that strengthen organizational capacity, improve operational efficiency, and support long-term sustainability.
• Partner with the leaders of the Agency's four program areas to identify operational challenges, streamline processes, and implement best practices that improve service delivery.
• Evaluate existing policies, procedures, and business processes, implementing system-wide improvements that enhance effectiveness and consistency across all program areas.
• Partner with senior leadership to establish organizational goals, monitor progress, and ensure alignment with the Agency's mission.
• Establish performance measures for each program area and regularly review operational, financial, and programmatic outcomes to ensure goals and funding requirements are achieved.
• Champion continuous improvement by analyzing program outcomes and collaborating with department leaders to implement data-driven enhancements.
• Ensure appropriate use of technology within the agency. Develop and implement strategies to ensure that technology best supports the work of the organization.
• Oversee ACTION-Housing’s corporate facilities, including our main office and satellite offices.

Operational Leadership

• Provide executive oversight for the Agency's programs, ensuring operational excellence, regulatory compliance, fiscal accountability, and consistent achievement of program objectives.
• Work with department leaders to set performance goals and timelines, and monitor, review progress, and/or directly assist in meeting those goals, as needed.
• Empower and develop staff to ensure that they identify and utilize the resources needed to function efficiently; foster growth and build operational capacity.
• Work with the leadership team and program directors to provide financial oversight, develop annual operating budgets and long-range financial forecasting, manage revenues and expenses, and allocate resources.
• Review and approve program-related contracts to ensure appropriate scope, fiscal responsibility, compliance, and alignment with organizational objectives.
• Ensure compliance with funding requirements for assigned departments.
• Oversee technology systems currently utilized and lead implementation of new systems and features.
• Act as the organizational liaison for IT vendors.
• Maintain a working knowledge of significant developments and trends in the affordable housing industry.
• Perform other related duties as assigned.

Education And Experience

• Bachelor’s degree in business administration, public policy, urban planning, nonprofit management, or a related field. A Master’s degree is preferred.
• A minimum of 7-10 years of senior management experience in the non-profit, affordable housing, for-profit, or community development sector, with a proven track record of managing operations and leading cross-functional teams.
• Strong experience in affordable housing, project management, service delivery, and/or property management.
• Familiarity with government regulations, funding models, and compliance requirements related to affordable housing.

Required Skills/Abilities

• Expertise in operational management, including budgeting, financial oversight, and process optimization.
• Ability to build and maintain relationships with a diverse range of stakeholders, including community members, government officials, and private sector partners.
• Ability to influence, inspire, and introduce new systems and processes to be accepted and adopted.
• Excellent written and verbal communication skills, including oral presentations.
• Strong understanding of risk management and compliance requirements for non-profit housing organizations.
• Proficient with Microsoft Suite or related software.
• Personable and comfortable interacting in diverse environments.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• General Office Environment.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.

EEO CLAUSE

ACTION-Housing, Inc. is an equal opportunity employer.