Mission-Driven COO — Housing & Community Growth

Jubilee Housing; Washington (District of Columbia); Hybrid; USD 170,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Matched retirement contributions

Paid time off

Parental leave

Job summary

Jubilee Housing in Washington, DC seeks a mission-driven Chief Operating Officer to lead operations, resident services, and organizational infrastructure. The COO will guide strategic initiatives, performance dashboards, and board reporting to sustain growth and financial health.

This executive will supervise a 50+ person team, partner with the CFO and VP, advance a resident-centered justice housing model, and cultivate partnerships with funders and agencies to expand impact.

Qualifications

• 10+ years of progressive leadership experience in nonprofit or related fields.
• Strong financial acumen with budget management experience.
• A high level of emotional intelligence, integrity, cultural sensitivity, and interpersonal skills.
• Proven ability to structure, lead, and inspire high-performing teams.
• Excellent communication skills at all levels.
• Strong conflict resolution skills.
• Systems-oriented; adept at implementing and integrating systems.
• Change management expertise.
• Analytical and strategic thinker, deadline-driven.
• Self-starter who delivers results with minimal supervision.
• Commitment to community development and helping low-income communities.

Responsibilities

• Advise the CEO, senior leadership, and board on strategy, performance, and innovation.
• Steward Jubilee’s mission, values, and culture as a key executive team member.
• Lead implementation of the strategic plan, including organizational performance dashboards, milestones, and accountability measures.
• Present reports and updates to the board; serve as primary liaison to the strategic plan.
• Lead, develop, and inspire skilled teams.
• Provide executive oversight for resident services and supportive programming.
• Lead long-term program planning for resident services and special initiatives.
• Ensure programs are resident-centered, culturally responsive, and outcomes-driven.
• As a partner to the VP of Programs, support integration of youth, family, and reentry programs into a cohesive framework.
• Monitor key metrics that guide organizational performance and decision-making.
• Provide oversight and partnership to the Chief Administrative Officer in their efforts to lead and develop a comprehensive talent plan for human resources functions.
• Advance the development of workforce planning and evaluation strategies.
• Direct technology modernization initiatives that improve operational effectiveness, resident services delivery, reporting, and collaboration.
• Lead enterprise-wide risk management efforts, including operational, legal, financial, reputational and safety risks.
• Oversee organizational research, evaluation, and data analytics functions.
• Support the Director of Research, Evaluation, and Learning (RIE) to develop frameworks and systems to measure resident outcomes, program effectiveness, and impact.
• Ensure that the RIE team uses data and research to support strategic decision-making, funding opportunities, policy advocacy, and continuous improvement.
• Advance evidence-based practices and learning across the organization.
• Build and sustain relationships with funders, government agencies, and community organizations to expand Jubilee’s resources and influence.
• Partner with the institutional advancement team to share impact stories.
• Set strategic direction for programmatic partnerships that enhance support for residents, including for workforce development, reentry, and social services.
• Represent Jubilee to coalitions, community initiatives, agencies, and donors.

Skills

Leadership

Financial acumen

Nonprofit experience

Communication skills

Change management

Strategic planning

Data analysis

Team leadership

Emotional intelligence

Project management

Job description

Jubilee Housing in Washington, DC seeks a mission-driven Chief Operating Officer to lead operations, resident services, and organizational infrastructure. The COO will guide strategic initiatives, performance dashboards, and board reporting to sustain growth and financial health.

This executive will supervise a 50+ person team, partner with the CFO and VP, advance a resident-centered justice housing model, and cultivate partnerships with funders and agencies to expand impact.