Chief Operating Officer

THOMPSON Child & Family Focus; Matthews (NC); On-site; USD 100,000 - 150,000; Full time

Job summary

A leading organization in the Carolinas is seeking a Chief Operating Officer to oversee daily operations and ensure effective program implementation. The role emphasizes leadership, strategic execution, and a commitment to excellence and innovation in serving children and families. This position offers comprehensive benefits including paid time off, health insurance, and growth opportunities.

Benefits

3 weeks paid time off (PTO)

Health, Dental, Vision insurance

401K Match

Education Reimbursement

Referral Bonus

Paid community volunteering time off

Free EAP services

Mileage Reimbursement

IPhone and Laptop for eligible roles

Qualifications

• 10 years of progressively responsible experience in program management.
• 5 years of leadership experience.

Responsibilities

• Responsible for day-to-day operational programs and services.
• Lead, manage, and hold leaders accountable.

Skills

Leadership

Program Management

Strategic Execution

Education

Master’s degree in human services

Master’s degree in social work

Master’s degree in business

Master’s degree in public administration

Job description

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Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, and Tennessee. Thompson’s continuum of care encompasses prevention, mental health services, and foster care. All programs are trauma-informed and evidence-based/evidence-informed, aiming to build resilience in clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring, and Integrity.

What will you do as a Chief Operating Officer?

• Responsible for the day-to-day operational programs and services at Thompson, including support functions that ensure successful program implementation. Lead, manage, and hold leaders and peers accountable, serving as a steady force that drives clarity and communication throughout the organization.

What does this position offer?

• Full-time benefits
• 3 weeks paid time off (PTO) in the first year, plus 10 paid holidays
• Health, Dental, Vision, Short-Term and Long-Term Disability, and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Structured leadership development and growth opportunities
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
• Eligibility for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility for state loan repayment up to $50,000
• Paid community volunteering time off
• Free EAP services
• Mileage Reimbursement
• IPhone and Laptop for eligible roles
• Multiple growth opportunities

Requirements

Minimum Qualifications/Requirements:

• Master’s degree in human services, social work, business, public administration, or related field
• 10 years of progressively responsible experience in program management, preferably in nonprofit or human services sector
• 5 years of leadership experience
• Thorough knowledge of principles and practices of nonprofit/human service organizations, project management, budgeting, and relevant laws/regulations
• Valid Driver’s License and credentialing/licensing standards as applicable
• Pass drug screening and extensive background check

Ideal candidate qualities

Passion for business and strategic execution, making an impact on others’ lives, and embodying values of Excellence, Innovation, Commitment, Caring, and Integrity.

If qualified and interested in joining a winning culture, apply at thompsoncff.org to help strengthen children, families, and communities.

Thompson is an Equal Opportunity Employer and participates in E-Verify and Diana Screen for Florida locations.