DTFS Chief Operating Officer (COO)

Daimler Truck Financial Services USA; Fort Mill (SC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Join a dynamic leadership team as the Chief Operating Officer at a forward-thinking company. In this pivotal role, you'll oversee day-to-day operations across North America, implement strategic initiatives, and drive continuous improvement. Your leadership will be crucial in enhancing efficiency and operational success, while fostering a culture of collaboration and accountability. This role offers the opportunity to make a significant impact in a company committed to innovation and operational excellence. If you are a strategic thinker with a passion for driving change, this position is perfect for you.

Benefits

Relocation assistance

Flexible work schedule

Employee wellness programs

Comprehensive benefits package

Qualifications

• 12+ years in operational management with senior leadership experience.
• Experience driving IT operations and technological innovation.

Responsibilities

• Define and execute operational strategies with the CEO.
• Drive lean management principles to improve efficiency.

Skills

Leadership

Operational Management

Project Management

Lean Management

Strategic Thinking

Communication

Analytical Skills

Education

Bachelor's degree in Business Administration

MBA or advanced degree

Tools

Agile methodologies

Lean Six Sigma

Job description

Inside the Role

Daimler Truck Financial Services U.S.A. LLC seeking an experienced and results-driven Chief Operating Officer (COO) to join our dynamic leadership team. As the COO, you will act as a critical change maker for the CEO, taking charge of overseeing and improving day-to-day operations across the North American market (USA, Canada, Mexico). You will play a key role in developing and implementing operational strategies, establishing key performance indicators (KPIs) to measure success, and evaluating operational results to ensure continuous improvement. This role will be responsible for guiding our North American Serviced Center, IT strategy and operations, lean management initiatives, and project management efforts to implement key strategic business objectives.

The ideal candidate will have strong leadership abilities, a proven track record of operational impact, and the ability to collaborate cross-functionally to enhance efficiency and operational success.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Key Responsibilities:

• Operational Leadership & Strategy Execution:
  • Partner with the CEO and executive team to define and execute operational strategies that align with the overall corporate goals.
  • Establish and enforce operating policies across the North American market to ensure consistency, compliance, and efficiency in all operations.
  • Set clear KPIs to monitor operational performance and ensure alignment with company objectives, driving continuous improvement and success.
• North American Business Center Oversight:
  • Provide strategic direction and regional oversight for the North American Business Center (NASC), working closely with the Head of the Business Center, who reports directly to the COO.
  • Evaluate operational results and ensure the Business Center operates at optimal efficiency, supporting the overall organizational goals.
• IT Operations Oversight:
  • Guide the management of IT strategy and operations, ensuring they align with organizational objectives and foster innovation.
  • Implement best practices for IT systems, infrastructure, and technologies to support operational efficiency.
• Continuous Improvement & Lean Management:
  • Drive lean management principles to streamline operations, standardize processes, reduce waste, and improve efficiency across all functions.
  • Identify opportunities for process improvements, cost reductions, and organizational optimizations.
• Project Management Leadership:
  • In collaboration with the Strategy team, define strategic initiatives and ensure their execution via disciplined and effective project management.
  • Oversee the planning, implementation, and monitoring of key projects, ensuring they meet deadlines, budgets, and quality standards.
• Cross-functional Collaboration & Communication:
  • Serve as a bridge between the Strategy team and operational functions to ensure seamless execution of key initiatives.
  • Foster a culture of collaboration, accountability, and continuous improvement across all teams and business units.
• Performance Evaluation & Reporting:
  • Develop comprehensive performance reports and dashboards to assess operational effectiveness and communicate insights to senior leadership.
  • Analyze operational results, identify areas for improvement, and lead efforts to address gaps or inefficiencies

Additional Attributes

• A strategic thinker with the ability to identify opportunities and drive impactful change.
• Proven ability to manage cross-functional teams and collaborate effectively with senior leadership.
• Adaptability and a solution-oriented mindset, particularly in a fast-paced and evolving business environment.
• A passion for driving operational excellence and delivering measurable improvements.

Qualifications:

• Education & Experience:
  • Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or advanced degree preferred.
  • Minimum of 12 years of experience in operational management or leadership roles, with at least 5 years in senior leadership positions (preferably as a COO, Director, or similar).
  • Experience steering IT operations and driving technological innovation in an operational context.
  • Proven experience leading lean management initiatives, continuous improvement programs, and project management efforts across large organizations.
• Skills & Competencies:
  • Strong leadership and people management skills, with the ability to drive change and foster a high-performance culture.
  • Deep understanding of operational excellence, KPI development, and performance management frameworks.
  • Experience with budgeting, financial oversight, and resource management.
  • Ability to think strategically while executing operational tactics with attention to detail.
  • Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
  • Proficiency in project management tools and methodologies (Agile, Lean Six Sigma, etc.).
  • Strong analytical skills and experience in data-driven decision making.
• Position Details
  • This position is open to local permanent as well as potential for EXPAT assignment.
  • Relocation will be provided for the selected candidate if needed.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Fort Mill, SC US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information for US and Canada

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO/Minorities/Females/Disabled/Veterans

• Visa sponsorship is available if you are in the country of posting and is eligible for a work visa

• If you are an (Inter- company) applicant, please reach out to your HR for further information

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.