Chief Operating Officer

Bighornlaw; Garner (IA); On-site; USD 130,000; Full time

Job summary

Breeden Law Office is hiring a Chief Operating Officer to lead and enhance operational performance in a dynamic family law firm. The ideal candidate will have 7+ years of experience, focusing on client-centered service and team growth. This role demands strong leadership, effective communication, and a commitment to operational excellence.

Benefits

Performance-based bonus structure

Supportive workplace culture

Qualifications

• 7+ years in operations within legal, medical, or professional services.
• 3+ years in an executive or leadership role.
• Strong leadership skills and ability to manage cross-functional teams.

Responsibilities

• Oversee day-to-day operational performance and workflow optimization.
• Align operational strategy with the firm's mission and client care.
• Develop and enforce SOPs for increased efficiency.

Skills

Leadership

Data-driven decision-making

Communication

Operational efficiency

Tools

Financial oversight

Performance analysis

HRIS systems

Clio

QuickBooks

Job description

Are you passionate about helping children and guiding individuals towards creating brighter futures for their families? Are you recognized by your colleagues for your energy, passion, and dependability? Do you possess a flair for crafting exceptional visual content and delivering top-notch customer service? Breeden Law Office is seeking an experienced Chief Operating Officer to join our team at our thriving family law firm.

If you resonate with the above characteristics, we encourage you to explore the opportunity to work with a firm dedicated to achieving positive results that improve the lives of clients and their children.

Breeden Law Office is a mission-driven family law firm committed to delivering exceptional outcomes for clients navigating complex legal transitions. We’re seeking a Chief Operating Officer to help lead our next stage of growth with a focus on operational excellence, measurable results, and client-centered service delivery.

Who You Are

• You are a dynamic, empathetic, experienced operations leader who thrives in a fast-paced professional environment.
• You combine data-driven decision-making with emotional intelligence.
• You have experience building, refining, and maintaining internal systems and workflows that support client service, business goals, and employee success.
• You are committed to building a culture of growth,accountability, transparency, and continuous improvement and to maintaining a workplace culture that supports client outcomes and employee success and wellness.

Your Impact

You will work closely with the Managing Attorney to align the firm’s operational strategy with our mission to provide the highest-quality client care. The COO will drive firm-wide performance by monitoring KPIs, streamlining internal systems, and building a high-performance team culture.

Start the Process

Interested candidates should email a cover letter directly to [e-mail] including a statement explaining why they are the best candidate for this position. This step is in addition to submitting your application through Wizehire.

Responsibilities

This position is primarily in-person in our firm's main office in Garner, NC.

Leadership & Culture

• Act as a strategic partner to the Managing Attorney
• Set and enforce firm-wide performance metrics tied to client satisfaction, case resolution efficiency, and revenue targets
• Promote a values-driven, client-focused workplace rooted in accountability and results

Operations Management

• Own day-to-day operational performance, including workflow optimization across departments
• Develop and enforce SOPs that increase internal efficiency and reduce client friction
• Evaluate and upgrade systems to improve turnaround time, accuracy, and client communication
• Oversee and refine the client feedback process, ensuring timely follow-ups, resolution of concerns, and ongoing improvements to the client experience
• Provide leadership in implementingthe Entrepreneurial Operating System (EOS)

Finance & Analytics

• Oversee budgeting, financial forecasting, and billing systems
• Analyze firm performance through KPIs such as profit per case, revenue per employee, client acquisition cost, and matter lifecycle time
• Present actionable insights to ownership to guide the firm's strategy

HR & Talent Development

• Lead recruitment, onboarding, and professional development aligned with firm values and performance standards
• Implement objective performance evaluation metrics and growth pathways for staff

Marketing & Growth

• Coordinate marketing initiatives that attract high-value clients
• Monitor lead conversion metrics and client experience data to refine client acquisition strategies
• Work with marketing professionals to align and evaluate ongoing marketing efforts
• Create and documentsystems and processes that can be replicated across multiple locations

Compliance & Risk Management

• Ensure firm operations comply with applicable laws, ethical rules, and confidentiality requirements
• Maintain secure, streamlined administrative systems for client and firm data

Success Looks Like:

• 80%+ client response rate to satisfaction surveys with a consistent score of 8 out of 10
• Average matter lifecycle reduced by 15–20% year over year
• Team retention rate of 90%+, with documented staff engagement and growth plans
• Administrative team consistently meets or exceeds quarterly KPI benchmarks (e.g., case onboarding timelines, billing accuracy, client communication standards)
• Firm leadership receives real-time data for informed decision-making and sustained growth
• Firm systems and processes are streamlined, documented, and accessible to staff and leadership.

Performance-Based Bonus Structure

• Bonus eligibility is based on quarterly and annual firm-wide performance in the following areas:

Client Experience Metrics

• % of clients completing post-matter feedback surveys
• Average client satisfaction score
• Reduction in client complaints or escalations

Operational Efficiency

• Timeliness of new client onboarding
• Average days from consult to document delivery or case closure

Team Performance & Retention

• Staff retention and satisfaction metrics
• Timely completion of performance reviews, training milestones, and coaching plans
• Demonstrated team growth and promotion readiness
• Meeting quarterly revenue and profit margin targets
• Budget adherence and expense control
• Conversion rates of qualified leads and referral tracking

Bonuses are awarded quarterly, with an annual performance multiplier for exceeding year-end benchmarks. This structure is meant to reward leadership that strengthens both the client journey and the employee experience—because operational success at Breeden Law means delivering excellence without burnout.

Qualifications

• 7+ years of experience in legal, medical, or professional services operations, with at least 3 years in an executive or leadership role
• Strong leadership skills and proven ability to manage cross-functional teams
• Proficient in financial oversight, performance analysis, and project management
• Prior experience setting and tracking operational KPIs in a professional services firm
• Exceptional communication skills and commitment to client-centered thinking
• Familiarity with law firm technology platforms (e.g., Clio, QuickBooks, HRIS systems) is a strong plus

Compensation

$130,000

About Breeden Law Office

Breeden Law Office is a fast-growing family law firm based in Garner, North Carolina, serving Johnston, Harnett, and Wake Counties. We prioritize excellent service and strong advocacy for clients. Protecting the welfare of children and the long-term best interests of clients is our goal in all phases of representation. We bring small-town values and big-city practice standards to create a great work environment and an outstanding experience for clients.