Chief Operating & AI Transformation Leader

CEO Lawyer Personal Injury Law Firm; San Antonio (TX); On-site; USD 350,000 - 500,000; Full time

Job summary

CEO Lawyer Personal Injury Law Firm seeks a Chief Operating Officer to drive growth and operational excellence at scale for a national practice expanding across 22 states. The role demands a proven leader who translates growth strategies into technology, processes, and disciplined execution.

Experience in personal injury, strong business acumen, and hands-on leadership to build scalable infrastructure while expanding capacity without excessive headcount are essential.

Qualifications

• Executive leadership experience in personal injury at scale.
• Proven success scaling a PI firm across multiple jurisdictions.
• Strong business and financial acumen with profitability and governance.
• Experience leading enterprise AI implementation and automation.
• Technology background with CRM, case mgmt, data analytics, workflow automation.
• Deep understanding of PI client lifecycle: intake to case-maximization.
• Ability to build scalable infrastructure and align growth with headcount.
• Track record of revenue growth and operational capacity.

Responsibilities

• Own business and operational strategy across the rapidly expanding organization.
• Lead the transition from CRM to a proprietary AI-powered operating system.
• Drive AI adoption and automation across business and legal operations.
• Integrate AI throughout the client journey to improve speed and experience.
• Build infrastructure to support about 100,000 active clients.
• Optimize staffing, workflows, and organization structure to scale.
• Align the ecosystem across leads, intake, case management, and assignments.
• Create scalable processes to sustain national expansion.
• Enable 10x revenue growth with disciplined headcount growth.

Skills

Executive leadership

Strategic planning

Revenue growth experience

AI implementation

CRM systems

Data analytics

Change management

Project management

Education

MBA or equivalent

Tools

PMP

Lean Six Sigma

Job description

CEO Lawyer Personal Injury Law Firm seeks a Chief Operating Officer to drive growth and operational excellence at scale for a national practice expanding across 22 states. The role demands a proven leader who translates growth strategies into technology, processes, and disciplined execution.

Experience in personal injury, strong business acumen, and hands-on leadership to build scalable infrastructure while expanding capacity without excessive headcount are essential.