Executive Director, Offers & Shopping Product Lead

JPMorganChase; New York (NY); On-site; USD 180,000 - 300,000; Full time

Job summary

Chase is seeking an Executive Director offers product to lead the end-to-end offers experience across mobile and web. You will own the strategy, roadmap, and delivery of market-leading innovations, translating advertising market needs into clear requirements and delivered capabilities.

You will lead in a matrixed environment to ensure customer value, performance outcomes, and a strong control environment, while coaching a team of product managers and collaborating with design, research, and

Qualifications

• Eight+ years in product development, technology, or consulting with large-scale delivery.
• Strong understanding of the digital advertising ecosystem, data needs, and measurement concepts.
• Experience translating market and customer needs into roadmaps, requirements, and backlogs.
• Experience partnering with engineering to deliver features from discovery through launch.
• Familiarity with system architecture concepts, data frameworks, and APIs.
• Experience in agile delivery models.
• Ability to lead through influence and align multiple teams with competing priorities.
• Strong organizational skills and ability to manage multiple workstreams and deadlines.
• Strong UX orientation, improving mobile and web journeys using data and research.
• Knowledge of analytics, automation, and AI concepts for product experiences and operations.
• Excellent written and verbal communication to senior stakeholders.

Responsibilities

• Set the product vision and multi-year strategy for the next generation of offers experiences.
• Own the consumer experience end to end, including intent capture, offer relevance, rewards, loyalty and servicing.
• Establish and manage a prioritized roadmap and OKRs using market trends and customer insights.
• Lead discovery to size customer and business value, turning learnings into requirements.
• Partner with design/research to deliver accessible experiences across mobile and web.
• Build cross-functional alignment across product, technology, analytics, operations, sales and servicing.
• Define, measure, and report on product performance metrics (adoption, engagement, redemption).
• Plan and execute feature launches with rollout strategy and post-launch optimization.
• Remove blockers and manage dependencies to enable delivery.
• Ensure compliance and controls, develop PMs and raise the bar on product thinking.

Skills

Executive leadership

Roadmap planning

Stakeholder management

Agile delivery

Product strategy

Customer insights

Cross-functional collaboration

Communication

Job description

Job Description

Help customers get more value from every purchase while helping brands reach the right audiences at the right moments. In this role, you will shape the next generation of offers experiences across mobile and web.

Help customers get more value from every purchase while helping brands reach the right audiences at the right moments. In this role, you will shape the next generation of offers experiences across mobile and web.

As an executive director offers product in the Offers product team, you own the end-to-end offers experience and lead the strategy, roadmap, and delivery of market-leading innovations. You translate advertising market needs into clear product requirements and delivered capabilities across mobile and web. You lead through influence in a highly matrixed environment, ensuring strong governance and a consistent focus on customer value, performance outcomes, and a strong control environment.

Job responsibilities

• Set the product vision and multi-year strategy for the next generation of offers experiences, balancing customer value, brand outcomes, and feasibility.
• Own the consumer experience end to end, including intent capture, offer relevance, reward structures and fulfillment, loyalty engagement, notifications, and servicing experiences.
• Establish and manage a prioritized roadmap and objectives and key results, using market trends, customer research, and behavioral data to guide decisions.
• Lead discovery for new concepts by sizing customer value, business value, and technical feasibility, and turning learnings into clear requirements.
• Partner with design and research to deliver intuitive, accessible experiences across mobile and web while aligning to partner objectives.
• Build strong cross-functional alignment across product, technology, analytics, operations, sales, and servicing partners to deliver outcomes.
• Define, measure, and report on product performance, including adoption, engagement, redemption, and customer experience metrics.
• Plan and execute feature launches, including rollout strategy, readiness, monitoring, and post-launch optimization.
• Enable strong delivery execution by removing blockers, managing dependencies, and maintaining clear operating routines with delivery teams.
• Ensure end-to-end processes meet legal, risk, compliance, and controls expectations, with clear documentation and approvals as required, lead, coach, and develop a team of product managers, raising the bar on product thinking, delivery discipline, and customer obsession.

Required qualifications, capabilities, and skills

• Eight or more years of experience in product development, technology, or consulting with exposure to large-scale product and program delivery.
• Strong understanding of the digital advertising ecosystem, including data needs, measurement concepts, and how advertising products create value.
• Experience translating market and customer needs into roadmaps, requirements, and prioritized backlogs.
• Experience partnering closely with engineering teams to deliver features from discovery through launch and ongoing optimization.
• Familiarity with system architecture concepts, data frameworks, and application programming interfaces.
• Experience working in agile delivery models, including planning, prioritization, and iterative delivery.
• Strong ability to lead through influence and drive alignment across teams with competing priorities.
• Strong organizational skills, follow-through, and ability to manage multiple workstreams and deadlines.
• Strong user experience orientation, with experience improving mobile and web customer journeys using data and research.
• Working knowledge of modern analytics, automation, and artificial intelligence concepts and how they can improve product experiences and operations.
• Excellent written and verbal communication skills, including the ability to present clearly and persuasively to senior stakeholders.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.