Chief of Staff, Product Strategy & Enablement — Remote

Affirm; Richmond (VA); On-site; USD 226,000 - 335,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Time off

Employee Stock Purchase Plan (ESPP)

Job summary

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest.

The Chief of Staff to the SVP of Product will scale the product leadership function, anchor leverage on people problems, and own the external product narrative end-to-end; drive AI-enabled processes and reduce decision latency across leadership.

Qualifications

• 10+ years in roles that built product credibility and strategic-narrative chops.
• Track record of running people processes at scale (hiring, calibrations, leveling, talent reviews).
• Exceptional written communication: ghostwriting, synthesis, board pages.
• Pattern-matching for organizational dysfunction: spotting leadership gaps early.
• Comfort operating with influence across senior leaders in Product, Engineering, Design, Revenue, Finance, and HR.
• Strong analytical foundation and business acumen: reason about product metrics and growth analytics.

Responsibilities

• Design and run the product leadership team’s rhythms (staff meetings, product reviews, all-teams, offsites).
• Co-own the people rhythms with HRBP across hiring, calibrations, performance, and talent reviews; surface structural risks.
• Partner with Technology Operations to define processes for roadmap planning and OKRs; track progress.
• Own headcount planning and budget management with Finance and HRBP.
• Drive AI retooling and enablement, including AI masterclasses for leadership.
• Curate the external product narrative; work with PR, comms, and brand.
• Prepare executive briefings and leadership communications; reduce decision latency.
• Run recurring org health pulse and escalate signals before problems arise.

Skills

Years of product credibility work

People process leadership

Exceptional written communication

Pattern-matching for dysfunction

Influence across execs

Analytical business acumen

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest.

The Chief of Staff to the SVP of Product will scale the product leadership function, anchor leverage on people problems, and own the external product narrative end-to-end; drive AI-enabled processes and reduce decision latency across leadership.