Chief of Staff, Home Lending CAO — Strategy & Execution

JPMorganChase; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking a Business Manager (Chief of Staff) within Home Lending's Chief Administrative Office to establish the business management function, promote operational excellence and lead key initiatives at scale.

You will connect strategy to execution, align cross-functional priorities, and ensure the organization runs efficiently with clarity and accountability. The role shapes culture, engagement and performance across Home Lending.

Qualifications

• 10+ years in management consulting, strategy or operational leadership in financial services.
• Experience influencing outcomes, driving change and delivering results in complex environments.
• Exceptional problem solving, communication and stakeholder management skills.
• Demonstrated experience leading business management, chief of staff, or operational leadership functions within a large, matrixed financial services organization.
• Strong executive communication and influencing skills, with the ability to present complex business strategies and recommendations clearly to senior and executive audiences.
• Deep knowledge of business process, financial management, and operational risk and controls, with the ability to drive a risk and compliance agenda.
• Ability to develop and articulate well-structured business cases, including financial and bottom-line impact analysis.
• Experience managing budgets, headcount, and resource planning across multi-disciplinary teams.
• Demonstrated ability to anticipate and resolve complex, multi-variable business challenges with sound judgment and a sense of urgency.

Responsibilities

• Establish and lead the business management function for Home Lending's CAO organization, including strategic planning, operational governance, financial oversight, executive reporting and employee engagement
• Translate organization strategy into actionable priorities, programs and operational plans. Thrive in ambiguity by translating vision into actions and proactively position the team for success
• Serve as the CAO's right hand – trusted advisor and thought leader with data driven recommendations to make decisions, drive outcomes, shape messaging and represent priorities at all levels. Communicate with precision and impact, commanding credibility with senior leaders and all team members
• Direct cross-functional initiatives that shape how the business operates, identifying opportunities to improve efficiency, streamline processes, reduce risk, and enhance performance
• Develop effective presentations, narratives and messaging to tell the story of the work we are doing, our impact, results and influence decisions, actions, behavior and business outcomes. Make every presentation, report or update impossible to ignore
• Communicate business performance, risks, and strategic updates to senior management through multiple channels, ensuring transparency and alignment across the organization
• Manage and monitor overall business health, including capacity planning, headcount, budget, domestic and international resource allocation across the CAO organization
• Foster an environment where risk and control issues are escalated, trends are identified, and policies and procedures are maintained and updated regularly
• Set a tone of excellence, urgency, integrity and optimization across teams – embody curiosity, resilience and a commitment to continuous improvement
• Mobilize resources across organizational boundaries to solve issues productively and pursue cross-functional opportunities that improve the overall business, employee and customer experience
• Partner across Home Lending to drive actions and plans to build and sustain a high performance culture across all lines of business

Skills

Strategy leadership

Stakeholder management

Executive communication

Financial management

Budgeting & headcount planning

Education

Advanced degree in Business Administration, Finance, Operations Management, or related field

Tools

Excel

PowerPoint

Job description

JPMorgan Chase is seeking a Business Manager (Chief of Staff) within Home Lending's Chief Administrative Office to establish the business management function, promote operational excellence and lead key initiatives at scale.

You will connect strategy to execution, align cross-functional priorities, and ensure the organization runs efficiently with clarity and accountability. The role shapes culture, engagement and performance across Home Lending.