Chief of Staff, Global Payments Network — Strategy & Execution

Capital One; Riverwoods (IL); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Principal Associate, Chief of Staff for the Global Payments Network in Riverwoods, IL. You will drive operational excellence, structure ambiguous problems into actionable plans, and act as a trusted partner to leadership, delivering data-backed insights and scalable solutions.

The role emphasizes cross-functional collaboration, strong communication, and the ability to influence outcomes while managing competing priorities.

Qualifications

• Bachelor’s Degree or Military experience.
• Masters or MBA degree (preferred).
• PMP, Lean, Agile or Six Sigma certification.
• Strong communication and collaboration skills.
• Strong problem solving and influencing skills.

Responsibilities

• Manage key operational workflows and leadership forums to ensure seamless execution.
• Build well-managed, sustainable, and scalable solutions that address friction points for associates and drive better outcomes for customers.
• Structure ambiguous “white space” problems by taking high-level questions and independently executing plans to answer them.
• Drive work forward autonomously, establishing and socializing timelines and workback schedules to set clear expectations with stakeholders.
• Push thinking beyond initial problems toward second-order insights to create repeatable solutions that solve future issues.
• Develop compelling, data-driven presentations for senior audiences (with guidance from your manager).
• Bring structure to complex work so that it is repeatable and easily communicated.
• Articulate the business value of deliverables clearly to team members, key stakeholders, and partners.
• Act as a sounding board for your manager and step in for your manager in strategic conversations when necessary.
• Pull together data to support cohesive narratives, and push back on decision-making with logic, evidence, and data insights when appropriate.
• Show up as a consultant to others within your area of expertise.
• Build relationships and effectively collaborate with key partners to understand customer needs.
• Maintain a responsive service mindset, iterating with partners to guide them to the right solution while consistently setting and managing expectations.
• Routinely collaborate with a network of peers to share best practices, train teammates, and build community.
• Jump in to support others outside your immediate scope when bandwidth allows, providing leverage to the broader team.

Skills

Project management

Communication

Data-driven decisioning

Influencing skills

Education

Bachelor’s Degree or Military experience

Masters or MBA

PMP/Lean/Agile/Six Sigma certification

Job description

Capital One is seeking a Principal Associate, Chief of Staff for the Global Payments Network in Riverwoods, IL. You will drive operational excellence, structure ambiguous problems into actionable plans, and act as a trusted partner to leadership, delivering data-backed insights and scalable solutions.

The role emphasizes cross-functional collaboration, strong communication, and the ability to influence outcomes while managing competing priorities.