Chief of Staff / Executive Assistant to the Co-Founder & COO

The Contractor Consultants; Parkville (MD); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is revolutionizing the construction hiring industry! As an Executive Assistant, you'll play a crucial role in supporting the COO and driving operational efficiency. This is not just an assistant role; you'll be a strategic partner, involved in high-level decision-making and process improvements. With a tech-forward culture that embraces AI and automation, you'll have the opportunity to contribute to innovative solutions while enjoying remote flexibility. If you're proactive, resourceful, and ready to make a significant impact, this role is perfect for you!

Benefits

Remote Work Flexibility

Career Growth Opportunities

Innovative Tech Culture

Collaborative Team Environment

Qualifications

• 5+ years supporting C-suite executives in high-growth environments.
• Experience in managing SOPs and improving operational workflows.
• Proficient in utilizing AI tools for operational efficiency.

Responsibilities

• Provide comprehensive administrative support to the COO.
• Develop and maintain Standard Operating Procedures (SOPs).
• Leverage AI tools to automate workflows and enhance productivity.

Skills

C-suite Executive Support

Operational Efficiency

SOP Management

AI Tools Utilization

Project Management

Marketing Feedback

Research & Decision Support

Excellent Communication

Education

Bachelor's Degree

Tools

AI Tools

Project Management Software

Job description

About TCC

At TCC, we're revolutionizing the construction hiring industry. Our solutions empower companies across the US and Canada to scale faster and more efficiently. In 2024, we achieved 10X growth and are on track to scale another 4X this year. With rapid expansion ahead, we're seeking a highly experienced Executive Assistant to support our Co-Founder & Chief Operating Officer (COO).

This isn't a typical assistant role - we're looking for a strategic partner. You'll be at the center of key decisions, providing operational support, streamlining processes, and ensuring the COO's time is used effectively. If you've supported executives through significant growth, managed cross-functional projects, and thrived in fast-paced environments, this is your opportunity to contribute at a high level.

About The Role

We are hiring a seasoned Executive Assistant with a proven track record of supporting C-level executives in high-growth companies. The ideal candidate is operationally minded, experienced in scaling organizations, and comfortable navigating both strategy and execution. You will play a key role in enhancing operational efficiency, implementing SOPs, conducting audits, and ensuring seamless coordination across teams.

This role is for someone who thrives on problem-solving, is deeply proactive, and has the ability to anticipate needs before they arise. You'll have direct exposure to high-level decision-making, contributing to the success of TCC's continued expansion.

Key Responsibilities

Executive Support & Calendar Management

• Provide comprehensive administrative support to the COO.
• Manage a dynamic calendar across multiple time zones.
• Anticipate conflicts and resolve scheduling challenges.
• Prepare detailed agendas and meeting materials.
• Attend select meetings to capture key action items and follow-ups.
  
  

Operational Support & SOP Management

• Develop, refine, and maintain Standard Operating Procedures (SOPs).
• Conduct regular SOP audits to identify areas for optimization.
• Implement process improvements across departments.
• Ensure the team follows updated procedures for operational excellence.
  
  

Audit & Quality Control

• Perform routine SOP audits to ensure process compliance and efficiency.
• Review client-facing calls to assess service quality and gather insights.
• Provide feedback and recommendations for improvement. (Full training provided)
  
  

AI Utilization & Continuous Learning

• Leverage AI tools to automate workflows and enhance productivity.
• Develop and maintain custom GPTs tailored to internal processes.
• Continuously research new AI applications to optimize executive operations.
• Act as a thought leader for AI integration within the organization.
  
  

Marketing & Creative Support

• Collaborate with the marketing team to provide copy and design tweaks.
• Review marketing campaigns and creatives to ensure brand alignment.
• Provide actionable feedback on copywriting, tone, and visual consistency.
• Ensure marketing materials reflect TCC's voice and value proposition.
  
  

Project Management

• Collaborate with cross-functional teams to ensure the timely execution of initiatives.
• Track project progress, flag issues, and ensure accountability.
• Support operational and strategic projects led by the COO.
  
  

Research & Decision Support

• Conduct thorough research on competitors, vendors, and technologies.
• Present concise insights and recommendations to support decision-making.
• Evaluate potential partnerships, tools, or platforms to improve efficiency.
  
  

What We're Looking For

Proven Experience: At least 5+ years supporting C-suite executives in high-growth companies, preferably in operations, marketing, or tech.

Operational Excellence: Experience managing SOPs, improving workflows, and conducting operational audits.

AI Proficiency: Strong understanding of AI applications with experience using and creating custom GPTs or AI-driven tools to optimize operations.

Marketing Background: Experience in reviewing and providing feedback on marketing copy and designs, ensuring brand consistency.

Highly Proactive: You stay three steps ahead and solve problems before they escalate.

Resourceful & Independent: Comfortable making decisions, taking ownership, and managing complex projects.

Strategic Thinker: Able to analyze data, provide insights, and support key decision-making.

Excellent Communicator: Strong verbal and written communication skills, with the ability to represent the COO effectively.

Time Zone Alignment: Preferred time zones are EST, CST, or MST to ensure strong collaboration with the COO.

Why Join TCC?

Leadership Impact: Directly contribute to the success of a fast-growing company.

Innovative Industry: Work with a leader transforming the construction hiring space.

Tech-Forward Culture: Embrace AI and automation for enhanced productivity.

Remote Flexibility: Enjoy the freedom of working from anywhere within aligned time zones.

Career Growth: Gain exposure to executive-level strategy and leadership.

Collaborative Team: Join a supportive, ambitious environment with opportunities to grow.

How to Apply

Ready to play a key role in TCC's growth? Apply by submitting your resume and a cover letter detailing your experience supporting high-level executives and driving operational efficiency.

If you have examples of relevant experience, AI tools you've implemented, or marketing assets you've contributed to - we'd love to learn more!

We are HUGE fans of Loom! We can't wait to meet you!