Chief of Staff

TrackerRMS, Inc.; United States; Remote; USD 93,000 - 132,000; Full time

Job summary

TrackerRMS, Inc. is seeking a Chief of Staff to partner with the Director on the direction of the business, combining strategy, planning, performance and operations to ensure delivery across teams.

The role supervises the business support and project/coordinator functions, marketing support and interns, and reports to the Founder and Director in a remote, basis-contract setting with hours to be agreed.

Qualifications

• Experience as a chief of staff, head of operations, business manager or strategy lead, ideally in a consultancy or small business.
• Has built or run a business plan, targets and reporting.
• Understands pricing, margins and cash flow.
• Strong Monday.com or similar experience, including automations and dashboards.
• Has managed several client projects at once.
• Able to work across UK, Gulf and other time zones.
• Clear writing and discretion with commercial and defence related information.

Responsibilities

• Work with the Director on the business plan, annual priorities and targets for each revenue stream.
• Turn the plan into quarterly goals with owners, and review progress each month.
• Develop the move from time based fees to retainers, success fees, equity and productised services.
• Assess new opportunities, partnerships and tenders against the plan and recommend which to pursue.
• Identify work that depends on the Director and set up ways for others to deliver it.

Skills

Strategic planning

Operations management

Team leadership

Pricing & cash flow

Monday.com

Client project management

Discretion with sensitive information

Tools

Monday.com

Job description

The Chief of Staff works with the Director on the direction of the business and makes sure it is delivered. The role covers strategy, planning, performance and operations, and manages the support team.

Reports to Founder and Director

Basis Contract, remote

Hours To be agreed

Manages Business support and project coordinator, marketing support, interns

Our client is a Manchester based advisory firm. They work across UK defence innovation, dual-use technology and health, with a focus on the GCC. Their clients are founders, primes, investors and government buyers. Their work covers consultancy, events and non-exec roles.

Strategy and Planning

• Work with the Director on the business plan, annual priorities and targets for each revenue stream.
• Turn the plan into quarterly goals with owners, and review progress each month.
• Develop the move from time based fees to retainers, success fees, equity and productised services.
• Assess new opportunities, partnerships and tenders against the plan and recommend which to pursue.
• Identify work that depends on the Director and set up ways for others to deliver it.

Performance and Reporting

• Set the key measures for the business: pipeline value, conversion, revenue, cash and delivery.
• Produce a monthly performance report for the Director with actions.
• Keep a risk register for the business and for key clients and contracts.
• Work with the accountant on forecasts, cash flow and pricing.

Operations and Delivery

• Run the weekly pipeline meeting and the monthly business review.
• Own Monday.com as system lead, with one task board, one pipeline and one delivery tracker.
• Oversee project management across client work: scope, milestones, resourcing and risk.
• Make sure every meeting action, proposal and follow-up is recorded with an owner and a date.
• Plan the business side of major events and trips, including objectives, meetings and follow-up.
• Keep contracts, supplier terms and tender compliance documents in order.

People

• Line manage the business support and project coordinator, marketing support and interns.
• Set weekly priorities for the team and check the quality of their work.
• Plan future hiring and associate support in line with the business plan.

Experience and Skills

• Experience as a chief of staff, head of operations, business manager or strategy lead, ideally in a consultancy or small business.
• Has built or run a business plan, targets and reporting.
• Understands pricing, margins and cash flow.
• Strong Monday.com or similar experience, including automations and dashboards.
• Has managed several client projects at once.
• Able to work across UK, Gulf and other time zones.
• Clear writing and discretion with commercial and defence related information.

Measures After Six Months

• An agreed business plan with quarterly goals, reviewed monthly.
• A monthly performance report covering pipeline, revenue, cash and delivery.
• Every live lead, proposal and project visible on one dashboard.
• No proposal left more than a week without a follow-up.
• The support team working to agreed priorities without day to day input from the Director.