Chief of Rehabilitation Field Services

Health & Human Services; Raleigh (NC); Hybrid; USD 67,000 - 117,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The North Carolina Department of Health and Human Services, Division of Services for the Blind, seeks a Rehabilitation Program Manager II to provide statewide leadership for the Vocational Rehabilitation program from Raleigh.

You will supervise VR leaders and staff across seven district offices, guide policy development, and ensure high-quality service delivery to visually impaired, blind, or deafblind individuals.

Qualifications

• Master's degree in rehabilitation counseling, counseling, or a closely related human services field with four years of experience in rehabilitation services, including supervision.
• CRCC certification with four years of experience in rehabilitation services or an equivalent combination.
• Experience supervising VR staff and leading service delivery in a rehabilitation setting.
• Ability to design and deliver staff training for program improvement and compliance.
• Proven collaboration with interdisciplinary teams and stakeholders to meet program goals.

Responsibilities

• Supervise VR program leaders and indirect staff across seven district offices.
• Collaborate with Division Chiefs and upper management to coordinate service delivery.
• Serve as primary contact for auditor requests and ensure timely responses.
• Provide education, guidance, and training to VR staff on program standards.
• Oversee VR case-management system and resolve issues.
• Evaluate program data to identify operational improvements and implement changes.
• Update VR program policies for evolving federal and state requirements.
• Participate in meetings, trainings, and research to stay current with VR standards.
• Coordinate completion of all VR program reports for accuracy and timeliness.

Skills

Leadership experience

VR program supervision

Training & staff development

Interdisciplinary collaboration

Communication of complex information

Education

Master's degree in rehabilitation counseling or related field

CRCC certification

Job description

Agency Dept of Health and Human Services Division Blind Services | Rehabilitation Program Manager II (NS) | Position Number 60043133 | Grade NC19

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Chief of Rehabilitation Field Services serves as a key member of the Division of Services for the Blind’s leadership team and provides statewide oversight for the Vocational Rehabilitation (VR) program. The position supervises VR program leaders and indirectly supervises staff across seven district offices while ensuring high-quality service delivery that supports employment outcomes for individuals who are visually impaired, blind, or deafblind. Work includes collaborating with Division leadership, responding to audit requests, managing program operations, and leading policy development to ensure compliance with federal and state VR requirements. The role evaluates qualitative and quantitative data to identify program improvements and guides staff through training, consultation, and technical support. This position is based in Raleigh and provides ongoing statewide leadership to strengthen VR program performance and service outcomes.

Key Duties Include:

• Supervising VR program leaders, including specialists and area supervisors, and providing indirect oversight to staff across all seven district offices.
• Collaborating with Division Chiefs and upper management to support coordinated communication and effective delivery of services across all programs.
• Serving as the primary point of contact for auditor requests related to the VR program and ensuring timely and accurate responses.
• Providing education, guidance, and training to VR program staff to support effective service delivery and achievement of federal and state program goals.
• Acting as the primary program resource for the VR case‑management system, including troubleshooting issues and supporting staff use.
• Evaluating qualitative and quantitative program data to identify operational improvements and facilitating the implementation of recommended changes.
• Updating and developing VR program policies to ensure compliance with evolving federal and state requirements.
• Participating in meetings, trainings, and research activities to maintain up‑to‑date knowledge of VR program standards and expectations.
• Coordinating the completion of all VR program reports to ensure accuracy, completeness, and timely submission.
• Consulting with staff and clients on complex or challenging service‑delivery concerns and providing guidance to support appropriate decision‑making.

Salary Grade Range: $67,122.00 - $117,465.00 Recruitment Range: $67,122.00 - $92,500.00

Applicants who possess the following skills are preferred:

• Demonstrated experience providing services or program support to individuals who are visually impaired, blind, or deafblind, including those with additional disabilities, through vocational rehabilitation or related human‑services settings.
• Proficient leadership experience spanning at least three years, including supervising staff, directing workflow, and supporting performance development in a service‑delivery or rehabilitation setting.
• Experience designing and leading training for staff or service providers, including developing materials, presenting content, and evaluating training effectiveness.
• Expertise in collaborating with interdisciplinary teams, community partners, and program leadership to address service needs, resolve complex situations, and support program goals.
• Documented success communicating complex information in written and verbal formats while working collaboratively with staff, clients, community partners, and other stakeholders to resolve concerns and advance program objectives.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Services for the Blind (DSB): The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf-blind to help them reach their goals of independence and employment.

Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website forState Benefits.

Supplemental Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master's degree in rehabilitation counseling, counseling, or a closely related human services field from an appropriately accredited institution and four years of experience in a rehabilitation service program or closely related area including one year of supervisory experience OR Current certification as a Certified Rehabilitation Counselor by the Commission on Rehabilitation Counselor Certification (CRCC) and four years of experience in a rehabilitation service program or closely related area including one year of supervisory experience OR An equivalent combination of education and experience.