DDS Case Processing Supervisor

State of North Carolina; North Carolina; On-site; USD 61,000 - 107,000; Full time

Job summary

The Division of Disability Determination Services in Raleigh, part of the State of North Carolina, seeks a Disability Determination Manager II (NS) to lead the processing unit responsible for SSA/SSI and Medicaid disability adjudication.

The role requires strong supervisory leadership, expertise in SSA policies, and a track record in mentoring staff and improving adjudication operations across multiple teams.

Qualifications

• Bachelor’s degree and 5 years progressive DDS experience, including supervision.
• Experience with SSA policies and disability adjudication.
• Ability to mentor staff and manage multiple tasks.

Responsibilities

• Oversee daily operations of the processing unit and adjudication workflow.
• Direct training of unit staff and conduct performance reviews.
• Interview candidates and manage staff development strategies.

Skills

SSA disability policies

Mentoring and training

Supervisory experience

Disability Analyst at State DDS

Multitasking and organization

Education

Bachelor’s degree in related field

Job description

Agency

Dept of Health and Human Services

Division

Disability Determination Services

Job Classification Title

Disability Determination Manager II (NS)

Position Number

60055429

Grade

NC17

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position is located at the Division of Disability Determination Services (DDS) at the Department of Health and Human Services in Raleigh, N.C. This agency makes medical entitlement decisions on Social Security, Supplemental Security Income and Medicaid Disability claims.

The Case Processing Supervisor II must possess superior skills in development and adjudication of Social Security and have excellent leadership skills that enable him/her to direct others in the adjudication of claims.

The Supervisor II must be very familiar with the case adjudication requirements and must apply knowledge and skills base in the daily oversight and monitoring of the work of Disability Determination Specialist Is, IIs and IIIs, Medical and Psychological Consultants, Case Consultants and Office Assistants. The Supervisor II is responsible for the daily operations of a processing unit as well directing training of unit staff, interviewing for agency and unit employees and staff performance reviews, etc.

Knowledge Skills and Abilities/Management Preferences

• Demonstrated knowledge of SSA disability policies
• Demonstrated experience mentoring and training.
• Demonstrated supervisory experience.
• Documented experience as a Disability Analyst at a State DDS office or related SSA component.
• Demonstrated proficiency in moving quickly between tasks, exhibiting strong organizational skills and recognizing complex issues.

Salary Range: $60,881 - $106,544

Internal Posting - This Is An Internal Posting Open Only For Current North Carolina Department Of Health And Human Services Employees, And Eligible RIF Candidates From North Carolina State Government, or Current Temporary Employees.

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

Posting closes at 11:59 p.m. the night before the closing date.

Position is funded in part through federal funds.

About Disability Determination Services:

The Division ofDisability Determination Services (DDS) makes medical determinations for Social Security and state Medicaid Disability claims. Social Security Disability claims are initially processed at local SSA field offices, and the case is sent to DDS to evaluate disability. DDS is responsible for obtaining medical evidence and making the initial determination on whether a person, or a claimant, is disabled or blind under the law.

DDS also processes Medicaid disability claims for the state of North Carolina. Medicaid disability claims can be filed by contacting a countyDepartment of Social Services office. Once a Medicaid disability application is received, DDS will develop medical evidence and make a determination on disability using the same protocols as outlined for Social Security Disability benefits.[CC1]

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for state benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4Form(Certificateof Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and five years of progressive experience as a Disability Determination Specialist, at least one of which was in a supervisory capacity.

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.