Chief of Operational Excellence and Profitability

NEON; New York (NY); On-site; USD 230,000 - 295,000; Full time

Job summary

NEON, a leading agency, seeks an EVP, Group Director of Operations and Efficiency to drive operational excellence, efficiency, and profitability across the agency. In partnership with Executive Leadership, this role oversees systems, processes, and teams that enable the agency to deliver high-quality work efficiently, effectively, and profitably.

The role provides strategic, logistical, and technical expertise across workflow, resource management, project management, utilization, staffing,

Qualifications

• Bachelor's degree in Business, Operations, Project Management, or a related field.
• 15+ years of project management/operations experience.
• 5+ years of experience leading departments, teams, and/or multiple operational functions.
• Superior verbal & written communication skills + Excellent presentation skills.
• Strong financial management and experience overseeing Agency revenue worth $100MM+.

Responsibilities

• Build, manage, and lead fully functioning Operations, Resource Management, and Project Management teams.
• Create and implement best in class operations and process models across the agency, including resource planning, campaign execution & delivery, finance, expense control, staff management, and department supervision.
• Partner closely with Agency Leadership regarding all operational agency challenges and solutions, as well as finance to keep the agency profitable throughout its every function.
• Lead agency-wide resource planning and capacity management to ensure the right talent is available at the right time to meet client and business needs.
• Monitor and optimize utilization, staffing levels, capacity, and workload across agency functions.
• In partnership with HR and interdepartmental leadership, deliver effective onboarding and ongoing training across disciplines.
• Establish and promote operational best practices and ensure teams understand and consistently apply them.
• Educate teams on processes, tools, systems, and ways of working that support operational excellence internally and with 3rd parties.
• Work in tandem with network technology leadership to ensure best in class tools are in use and optimized.
• Proactively communicate with clients and internal teams to ensure alignment and effective delivery.
• Anticipate and identify areas in which a brand or discipline can improve operations on an ongoing basis.
• Monitor revenue margins and oversee employee productivity.
• Evaluate regularly the efficiency of business procedures according to organizational objectives, and drive change management where applicable.
• Review financial information and adjust operational budgets based on agency priorities to promote profitability.
• Develop and implement operational policies that support agency objectives.

Skills

Bachelor's degree

15+ years

5+ years leadership

High-level reports

Communication skills

Financial management

Education

Bachelor's degree in Business/Operations/PM

Job description

NEON, a leading agency, seeks an EVP, Group Director of Operations and Efficiency to drive operational excellence, efficiency, and profitability across the agency. In partnership with Executive Leadership, this role oversees systems, processes, and teams that enable the agency to deliver high-quality work efficiently, effectively, and profitably.

The role provides strategic, logistical, and technical expertise across workflow, resource management, project management, utilization, staffing,