Chief Member Experience & Growth Architect

African-American Credit Union Coalition; Maple Grove (MN); On-site; USD 165,000 - 220,000; Full time

Job summary

TopLine Financial Credit Union in Maple Grove, MN is seeking a Chief Member Experience Officer to unify marketing, retail, and member care into a seamless journey. The role reports to the President/CEO and focuses on service, trust, and sustainable growth.

The ideal candidate has 12+ years of leadership in financial services, with a bachelor's degree required and an MBA preferred. Credit union experience is preferred but banking leaders with a member-first mindset are encouraged to apply.

Qualifications

• 12+ years of progressive leadership experience overseeing multiple member-facing functions within financial services.
• Experience leading strategic initiatives, improving business processes, leveraging data to drive decisions.
• Ability to coach leaders, lead organizational change, and partner with the CEO on enterprise strategy.

Responsibilities

• Shape and lead end-to-end member journey across marketing, retail branches, and the Member Care Center.
• Unite these functions into a seamless member experience reflecting TopLine's service and trust commitments.
• Measure outcomes and drive growth through data-informed decisions and customer-centric initiatives.

Skills

Executive leadership

Marketing

Retail operations

Customer experience

Change management

Data-driven decisions

Education

Bachelor's degree

MBA

Job description

TopLine Financial Credit Union in Maple Grove, MN is seeking a Chief Member Experience Officer to unify marketing, retail, and member care into a seamless journey. The role reports to the President/CEO and focuses on service, trust, and sustainable growth.

The ideal candidate has 12+ years of leadership in financial services, with a bachelor's degree required and an MBA preferred. Credit union experience is preferred but banking leaders with a member-first mindset are encouraged to apply.