Chief Member Experience & Growth Officer

Minnesota League of Credit Unions

Maple Grove (MN)

On-site

USD 165,000 - 220,000

Full time

14 days+

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Job summary

TopLine Financial Credit Union in Maple Grove, MN seeks a Chief Member Experience Officer to unite marketing, branch operations, and member care into a seamless journey. The role reports to the President/CEO and requires a strong track record in financial services leadership and customer experience strategy.

The executive will drive growth through data-driven decisions, process improvements, and collaborative leadership, shaping enterprise strategy and measurable outcomes for members, employees,

Qualifications

12+ years of progressive leadership experience in financial services.
Experience leading cross-functional teams across marketing, operations and customer care.
Strong focus on delivering superior member/customer experiences.
Ability to translate strategy into measurable outcomes and growth.

Responsibilities

Oversee marketing, retail branch operations, the Member Care Center, and member experience support.
Unite these functions into a seamless member journey reflecting the brand promise.
Lead enterprise strategy using data, process improvement, and collaboration to drive results.
Develop and mentor executives and lead organizational change to position TopLine for growth.

Skills

Executive leadership

Strategic planning

Data-driven decisions

Collaborative leadership

Customer experience

Education

Bachelor's degree

MBA or advanced degree

Job description

The executive will drive growth through data-driven decisions, process improvements, and collaborative leadership, shaping enterprise strategy and measurable outcomes for members, employees,

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